We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.
Company replied
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See what reviewers are saying
Shoppers often note that showroom staff are helpful, knowledgeable, and allow you to browse without pressure. DFS sofas as good value for money
Company replied
She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made o... See more
Company replied
Lisa was lovely and helpful with finding the right size and style that we were looking for. Offered a coffee or hot chocolate too. Very understanding and happy to help show us around as well as gettin... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7K reviews
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The experience is rubbish I don’t want…
The experience is rubbish I don’t want to ok things later it should be completed in the shop
20 September 2026
Reply from DFS Furniture - Leicester
Good morning Mr Graham,
Thank you for your feedback. As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Visted our local dfs store at Fosse…
Visted our local dfs store at Fosse Park, we were greeted by MJ who helped us with our purchase. MJ was very polite and knowledgeable. Fantastic customer service.
20 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent Customer Service
The customer service was excellent, there was no hard sell and the gentleman we spoke to was very helpful and knowledgeable. He helped us order exactly what we wanted and was able to answer all questions we had. We arrived at the store with only 10 minutes before closing and we we're not rushed in any way and even though the store had shut whilst we we're still discussing what we wanted to purchase we we're given extra time to ask any further questions we had.
19 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The staff were excellent
The staff were excellent. Very attentive and knowledgeable. It was a new line and they made sure they were thorough in checking.
19 September 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
My experience at DFS was excellent…
My experience at DFS was excellent thanks to Farhan, who volunteered during our uncertainty and helped us choose the best option for our new house.
19 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The salesperson was knowledgeable…
The salesperson was knowledgeable polite and welcoming. Used personal experience to advise us.
19 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous service
Fabulous service. The delivery guys were efficient, polite and fast :)
12 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and easy completion
18 September 2026
Reply from DFS Furniture - Leicester
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
NEW SOFAS
We were after 2 New Sofas ( 1, 2 seater 1,3 seater) so went in we
Sahil was the sales person I went to see to ask about leather sofas he was very good, he could answer all the questions I had about sizes, comfort and the leather we went to see 3 different sofas but ended up picking the La-z -boy ( which we are replacing after 8 years)
So thank you Sahil for being so helpful 10/10 👍
18 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Hitesh sold us our 2 seater settee and have explained my experience in comments below thank you
The staff we came across were all very helpful and Hitesh was the 1 that spoke very highly about what we were getting for our money he basically sold us our beautiful 2 seater settees very professional and we would recommend anybody to your store ..for me the displays of countless types of furniture etc was truly eye opening HATS OFF TO DFS...truly amazing experience thank you
16 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
Great experience, no pushy sales assistant, very helpful, good explanations. Nice friendly staff.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello Matilda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service from the Leicester Team
Great service, buying new sofa's is not easy. The staff were helpful and knew exactly when to assist and when to leave us be to browse. We did not feel pressured into making any decision straight away and went away to check what we liked would fit in our home. When we popped back in to complete the staff were helpful and ensured we understood all our options. I would recommend the Leicester team.
15 September 2026
Reply from DFS Furniture - Leicester
Hello Nina,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Honest........
8 September 2026
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales assistant was really good
The sales assistant was really good. The whole process was so simple and straightforward.
14 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
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