The lady who looked after us was so helpful, her knowledge of all the sofa options was extensive. She listened to our needs and made suggestions with no pressure. The options we explained and the bene... See more
Company replied
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See what reviewers are saying
I've been looking for my first sofa for a while - but when I walked into DFS, it was the first store that I actually felt like the staff were trying to get me the best piece possible. Richard was the... See more
Company replied
Good advise. Everything explained from size of sofas to fit my space and if access to property suitable. Finance options and delivery procedures. Very friendly and helpful.
Company replied
Great customer service, given time alone to discuss our requirements and decision. Friendly and helpful staff with no pressure to buy. Everything was explained.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom
- 0333 999 9847
4.9
Excellent
4K reviews
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Very helpful and knowledgeable staff
6 May 2026
Reply from DFS Furniture - Ipswich
Good morning Clare,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
pleasant and professional sales person.
6 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good afternoon Kevin,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Amazing service
Amazing service, supportive with an active interest in finding what best suited us. Amazing service and overall positive store atmosphere
18 April 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent experience today at DFS…
Excellent experience today at DFS Ipswich. Tina was very helpful and made the whole process very easy!
4 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Me and my partner went in to dfs in…
Me and my partner went in to dfs in ipswich and we had the pleasure of Julia* taking us through the process of purchasing a sofa. She was welcoming, knowledgeable, friendly and polite. We would highly recommend
2 May 2026
Reply from DFS Furniture - Ipswich
Good morning Jack,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very pleased with our experience at DFS…
Very pleased with our experience at DFS in Ipswich today. The Sales Assistant Lisa was most helpful and knowledgeable about the two sofas we chose. Would definitely recommend your store to our family and friends.
4 May 2026
Reply from DFS Furniture - Ipswich
Good morning Sally,
We are really grateful for your kind words and for sharing your experience in our store with Lisa. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Top Notch Assistance
Buying experience was great. Salesman (Rich or Reg sorry not 100% sure) was excellent, informative and not pushy. Nothing was too much trouble and we thoroughly enjoyed our time in store particularly playing the “yes/no” game. We are looking forward to receiving our new furniture. Thank you for your first class assistance :)
4 May 2026
Reply from DFS Furniture - Ipswich
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tina was brilliant ⭐️
4 May 2026
Reply from DFS Furniture - Ipswich
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Julia was amazing and so helpful
Julia was amazing and so helpful. With her help ive ordered our dream sofa, thankyou so much
3 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Very helpful and not pushy like the…
Very helpful and not pushy like the sales people in other furniture stores nearby. Took time to explain the order along with additional items which we added to our original order. Great rapport with us and very welcoming.
3 May 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service was Excellant
Customer service was Excellant , helpful and very informative . Not pushy .
3 May 2026
Reply from DFS Furniture - Ipswich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Richard made me feel very welcome
Richard made me feel very welcome, he didn’t push me but helped me choose exactly what I wanted.
3 May 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The first time we walked in to the…
The first time we walked in to the store Richard looked after us and answered all our questions, when we went back to make our purchase, Tina was excellent and explained everything to us and the whole experience was excellent, I would definitely use them again and would happily recommend them to family and friends! Thank you both.
2 May 2026
Reply from DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The staff were really friendly and…
The staff were really friendly and helpful, a good experience indeed
2 May 2026
Reply from DFS Furniture - Ipswich
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good value for money
Lovely sofa, really helpful salesperson who answered all our questions and no pressure to buy
1 May 2026
Reply from DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely customer service
Lovely customer service. We weren't pounced on as we walked in unlike the other furniture shops. But at the same time we were looked after very well.
28 April 2026
Reply from DFS Furniture - Ipswich
Good afternoon Kenneth,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ipswich
Good morning Jack,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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