The lady (Fee?) was very nice so I cannot fault her. Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague t... See more
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See what reviewers are saying
I visited the DFS Inverness store this afternoon. As soon as I entered I received a friendly welcome with no hard sell. Katerina came over to the sofa I was sitting on and asked if I wanted some help.... See more
Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
Your staff at your Inverness showroom were 100% lovely🥰, very kind, professional and extremely knowledgeable about every sofa within the showroom, but most of all your branch manager was great, funn... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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The lady who served me
The lady who served me, her name was Barbara (in Inverness),was extremely helpful & friendly. The shop was easy to navigate. Which was important to me as I have mobility issues following a stroke
7 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Barbara.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great friendly experience
Great friendly experience , all the information, no pressure, great experience .
Harry was great at taking us through the process
6 June 2026
Reply from DFS Furniture - Inverness
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great Salesman
Harry! (Inverness Store) What a salesman. Really patient and very informative. Didn’t try and make me buy more than I wanted/needed or change my mind on what I wanted. Would buy from him again.
6 June 2026
Reply from DFS Furniture - Inverness
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Orderd at zana 3 seater couch from…
Orderd at zana 3 seater couch from kealan from DFS ,he went through all the colours, from fabric to the colours of the feet,he gave us all the information we needed ,and was very helpful
5 June 2026
Reply from DFS Furniture - Inverness
Hello Susan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello Kevin,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The salesperson at Inverness branch ( think her name was…
The salesperson ( think her name was Fee) was very pleasant and helpful. I think she said she had only been there for a short time. However she was very approachable and nice to talk with. Her colleague who joined us to finalise the sale was also very professional.Altogether a good experience and I look forward to receiving my furniture order.
27 May 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very happy with the experience was…
Very happy with the experience was given plenty of time to have a look round and see the couches, when we found the right one the process was effortless and we are very happy with the service provided by harry.
4 June 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Inverness Store, great customer service
A lovely store and friendly helpful staff.
No pressure to buy . Great experience.
Harry, the sales representative, was excellent.
3 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful
I enjoyed my experience with the staff they were very helpful with my needs and helped me through the purchase of my couch
3 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and great customer service
It was a very quick and pleasant experience. She was very helpful and polite.
3 June 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Harry was excellent and vert helpful…
Harry was excellent and vert helpful throughout my transaction and nothing was a bother to him.
2 June 2026
Reply from DFS Furniture - Inverness
Hello Michelle,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello MJ,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service without feeling…
Great customer service without feeling pressured. Showed us what we were looking for, gave us information and then gave us time to talk about it and consider what we wanted to do.
23 May 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Thank you Fee!
I had a young girl who I think was called 'Fee' apologies if I have spelt your name wrong. She was so lovely, helpful and had so much time to answer questions and help me with my first purchase. Nothing was too much trouble and she went above and beyond to accommodate me. She made me feel very comfortable and relaxed, taking the time to help learn about caring for my sofa, explained the delivery process and dates etc.
Thank you Fee for giving me such a positive experince buying my first sofa. Your time and energy was unmatched!!
31 May 2026
Reply from DFS Furniture - Inverness
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
5 Star service and a happy little boy
From entering the shop looking for a new sofa we where greeted by a member of the team he was superb with our son and gave us plenty of space as well as time to decide new sofas purchased.
31 May 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Friendly greeting when arrived in…
Friendly greeting when arrived in store.
Offered some refreshments.
Allowed to browse at leisure with no pressure.
Not long to wait for member of staff (Barbara) once we were ready to discuss our choice. Where she did an excellent job of going over our requirements and advising .
30 May 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Barbara.
Kind Regards,
Jordan
DFS Customer Support
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