Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
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I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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Helena was very pleasant and extremely…
Helena was very pleasant and extremely knowledgeable and was most helpful in our purchase.
25 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
New couch
Salesman helped guide us to the couch that ticked all our boxes. Was so straight forward.
25 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Anthony served us today
Anthony served us today, very friendly and informative without the overbearing need to 'sell'.
Had a very straight to the point but warm sales experience and kept things informed, determined and thoughtful throughout. Honestly felt very organic and didn't feel the urge to think again. We already had a plan and were ready to buy, but Anthony kept us true and made the final decision easy... even sold us the extras without trying lol.
Honestly it was a very pleasant and digestible experience and I cant say that for many establishments so if you are considering a new item for your household perhaps you should pop in and see Anthony.
25 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Helena made our shopping for sofa…
Helena made our shopping for sofa experience enjoyable and managed to get exactly what we were looking for .full marks 10/10 excellent service friendly and so helpful
23 August 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Fantastic experience
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable.
Helena took the time to understand exactly what we were looking for, answered all our questions and gave us great advice without ever making us feel pressured. Her knowledge and lovely personality made such a difference.
We’re really pleased with our purchase and would definitely recommend Helena to anyone looking for a new sofa bed. Thank you for making the experience so positive!
23 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great Experience
Great staff, friendly and approachable. Relaxed atmosphere - suitable to a sofa store - without pressure.
22 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service. Very helpful and informative. Staff were great to deal with
22 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Extremely helpful friendly female staff…
Extremely helpful friendly female staff member helped me with all the different options of styles and fabric choices for my beautiful new couches.
21 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Gave us time to look around without any…
Gave us time to look around without any pressure. To consider our options and then get helpful information and support when needed.
21 August 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent staff
Harry excels in communicating his expertise in all aspects of finding the perfect sofa for my budget, room and other requirements. He discusses options with calm, patient, attentiveness and has an honest, pleasant manner.
20 August 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Never just a look
Went in for a look and ended up buying. Sales lady fisayo was lovely and very helpful explained everything and there was no pressure from her to buy. I’ve used dfs 3 times now to buy sofa’s and never had any issues. 10/10
21 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Friendly
Friendly, helpful staff in store. Good use of tv screen to show product not available in showroom.
19 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Fi is Amazing 😊
Fi at the inverness branch helped me to pick a sofa that was right for me and my family. She was extremely helpful and explained everything. I had a cappuccino while we went through the order. It was a very easy process and I am looking forward to receiving my order. I highly recommend that if you are going to DFS in Inverness to ask for Fi...she is amazing and a credit to her employer!
19 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
It was not hassle free due to getting…
It was not hassle free due to getting my name wrong phoned many times you need to do this and that which turned out to be already done the e-signature
12 August 2026
Reply from DFS Furniture - Inverness
Good morning Dave,
Thank you for sharing your review with us, please accept our apologies for any errors made on your initial application. We can confirm this has now been resolved and your order is progressing.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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