DFS Furniture - InvernessReviews 

4,143
TrustScore 5 out of 5

4.9

Millburn Road, IV2 3TR Inverness, GB


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Rated 5 out of 5 stars

We visited on two occasions. The first visit we were “just looking”. We were given excellent advice and help by Jenny. On our second visit, a week later, Helena helped us with our final choice and ev... See more

Company replied

Rated 5 out of 5 stars

Nice and easy way to buy a sofa to replace our 13 year old one we got from them last time, Helena the sales rep was upfront and so helpful when we were asking 20 questions and impeccable service . We... See more

Company replied

Rated 5 out of 5 stars

Wnt in to the DFs Store in Inverness for a second time after a previous scouting visit. The staff greeting was there and not too overpowering. Left to look around. We were given lots of information an... See more

Company replied

Rated 5 out of 5 stars

We got the cinesound showcase reclining couch with lumbar and adjustable head rests. While the wait was a bit long, the couch was well worth it. It’s a gorgeous piece and super comfortable. The staff... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,143)

96,792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Friendly staff and good, informative service.

2 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Jennifer was very friendly and…

Jennifer was very friendly and informative, with lots of knowledge and confidence in her approach.

5 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Wnt in to the DFs Store in Inverness…

Wnt in to the DFs Store in Inverness for a second time after a previous scouting visit. The staff greeting was there and not too overpowering. Left to look around. We were given lots of information and details when we needed it and we made a purchase. All very easy.

5 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service received on…

Excellent Customer Service received on Saturday 4th July, very attentive and knowledgeable Sales Assistant, I think called Jill?

Listened to what was wanted, offered alternative options, all round lovely,friendly and extremley professional. Would like to mention that all staff in the store were very friendly, and the coffee was very welcomed

4 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience and the staff were…

Great experience and the staff were very very helpful! Great options and easy to order, will use again 👍🏻

4 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We were made to feel so welcome

We were made to feel so welcome, given coffee and dealt with so quickly, can't remember ladies name but she was brilliant full of smiles and explained everything so well

4 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Katerina was lovely as usual

Katerina was lovely as usual, professional, knowledgeable and friendly, great sale experience overall.

4 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, not rushed.staff lovely.

4 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

From the start Fisaya was very helpful…

From the start Fisaya was very helpful and all through pressing and with alway a smile on her face ,it was enjoyable all he way through the sale

27 June 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpfull staff didn't rush us gave…

Very helpfull staff didn't rush us gave us lots of time to decide never hurried us Very pleasant and easy to talk to would not hesitate to go back again brilliant staff

3 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Brilliant Service from Katerina

Katerina made this whole process an absolute pleasure. She was very helpful, informative,gave good advice and has an amazing personality.

2 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very knowledgeable staff

We visited on two occasions. The first visit we were “just looking”. We were given excellent advice and help by Jenny. On our second visit, a week later, Helena helped us with our final choice and even helped us with carpet samples that we brought into the store to help with the colour choice.
Excellent, helpful staff.

2 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Variety of furniture

Variety of furniture, materials and colours
Friendly staff

1 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello Kirsty,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Nice and easy way to buy a sofa to…

Nice and easy way to buy a sofa to replace our 13 year old one we got from them last time, Helena the sales rep was upfront and so helpful when we were asking 20 questions and impeccable service . We used DFS again as the last time was just as smooth a process.

1 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

terrific service by the staff all my…

terrific service by the staff all my questions answered
well and promptly, friendly and helpful .

1 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The lovely lady that helped me buy my…

The lovely lady that helped me buy my bed was amazing!! So helpful , she really listened to what I wanted and helped me find the perfect bed! Very patient and made the bed buying experience so much easier,quicker & actually enjoyable. Such a shame she is heading back to your Glasgow shop in a few weeks but wishing her the best. Huge Thank you! 🙂

30 June 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service team…

Excellent customer service team especially Jennifer who processed our purchase quickly, efficiently and professionally.
Can highly recommend the branch in Inverness. Thank you Jennifer.

1 July 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

DFS Inverness

Customer service was fantastic- unfortunately can't remember the name of the sales person in store, but he was personable, enthusiastic and had great humour, all whilst remaining professional and taking me through the various options.

30 June 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fantastic

Fantastic. We visited twice before we picked the sofa we wanted and never felt under pressure. Everyone was so friendly we hade time to discuss what we wanted and didn’t want. Excellent service

29 June 2026
DFS Furniture - Inverness logo

Reply from DFS Furniture - Inverness

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

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