Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
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See what reviewers are saying
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were exellent about explaining…
Staff were exellent about explaining sofas and knew sizes of the top there heads so I could work out what would work even got a coffee while we debated what to do and ended up getting exactly what I needed 10:10 to the guy and girl for all there help today
27 June 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
SALES GIRL WAS VERY HELPFUL AND NEVER…
SALES GIRL WAS VERY HELPFUL AND NEVER PUSHED US FOR A SALE
27 June 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We got the cinesound showcase reclining…
We got the cinesound showcase reclining couch with lumbar and adjustable head rests. While the wait was a bit long, the couch was well worth it. It’s a gorgeous piece and super comfortable. The staff were very polite and welcoming. The customer service has most certainly improved. We had gone into the store about a year or so ago and was not acknowledged, but Jennifer and her team were very kind and helpful. We can’t thank you enough. Absolutely thrilled.
20 March 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Jennifer and the team met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Today we were served by Fisaya
Today we were served by Fisaya. From the moment we entered the store she was so lovely, friendly and helpful. I knew what I was looking for before going, she helped make my shopping experience extra special. Fisaya couldn't do enough to help, she explained in detail every step of our new purchase.
She was so warm and friendly I left the shop feeling I'd known her a long time. Thank you so much
26 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
It was one of the best experience that…
It was one of the best experience that you would love to have when u go to buy we would recommend our friends n family to buy from DFS
25 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The staff were great
The staff were great , they asked if they could help us when we went into the store we said we were just browsing . When we found what we were looking for and purchased the products the staff went over and above board for us
Lovely Branch
22 June 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Good clear communication from Harry in…
Good clear communication from Harry in your Inverness store.
22 June 2026
Reply from DFS Furniture - Inverness
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
"The staff were incredibly helpful
"The staff were incredibly helpful, friendly, and professional. (Barbara, Catherina and Harry). They took the time to answer all my questions and made the whole purchasing process easy and stress-free. Their excellent customer service made for a great experience. Thank you!"
21 June 2026
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Welcoming, friendly and helpful
Barbara at the Inverness branch was very helpful, welcoming and friendly in us making our purchase.
20 June 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly helpful & knowledgable…
Very friendly helpful & knowledgable staff. Straight away directed to where we needed to be.
19 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Amazing service from start to finish
Amazing service from start to finish. Fee i think her name is. She was amazing and so bright and bubbly (she did my order and helped me choose a sofa in the inverness store. She was honestly so amazing,her attitude was second to none and she was so bouncy and made it even more exciting. Never let her go.....GIVE THAT GIRL A PROMOTION!!!!!
18 June 2026
Reply from DFS Furniture - Inverness
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
My experience was fantastic
My experience was fantastic, Jennifer was able help me find my dream sofa! She was great start to finish in assisting me going through different models, sizes & colours! Her customer service is spectacular!
17 June 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Our sales lady was nice to deal with
Our sales lady was nice to deal with. Happy with our decision to buy from DFS.
16 June 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
You have very nice staff very helpful
You have very nice staff very helpful, and a pleasure to speak to and nothing is to much trouble for them
15 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great attentive service from Fi
Great attentive service from Fi
All questions answered in helpful manner
15 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
First class experience
The salesperson was an absolute delight. Not pushy at all, and explained everything step by step.
14 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful staff who made it very…
Very helpful staff who made it very clear what we were buying and we could expect. Will await delivery for product review
14 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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