The lady (Fee?) was very nice so I cannot fault her. Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague t... See more
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See what reviewers are saying
I visited the DFS Inverness store this afternoon. As soon as I entered I received a friendly welcome with no hard sell. Katerina came over to the sofa I was sitting on and asked if I wanted some help.... See more
Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
Your staff at your Inverness showroom were 100% lovely🥰, very kind, professional and extremely knowledgeable about every sofa within the showroom, but most of all your branch manager was great, funn... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Henry was fantastic from start to…
Henry was fantastic from start to finish and made the whole process very easy.
4 August 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and smily staff
Very helpful and smily staff, good coffee and 0% interest :)
31 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very straight forward
Very straight forward on the phone with Akeem having initially had a great chat with Barbara at Inverness - we had to go away and measure then opted to call up as didn’t have a chance to go back to the store as we live a while away. Thanks Barbara.
1 August 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Happy with the sofa but your sales lady…
Happy with the sofa but your sales lady is real pushy. Upselling is fine but disagreeing with me when I say no? Girl let's just accept some consent now. Makes me wish I ordered it online even tho I thought it would be easier to come into store.
31 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear you felt the sales adviser was pushy when it came to your purchase, we will ensure this is fed back.
Kind Regards,
Holly M
DFS Customer Support
Fisaye was an excellent seller
Fisaye was an excellent seller. She was so professional and helpful. Thank you
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience, no pressure sales, helpful
The sales consultant was so helpful, found me fabric swatches for sofa not displayed in store, and checked different options for me. She gave me time to consider sofa options and didn't pressure me. Ordered in store, simple process with clear information from a lovely consultant. Thank you.
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sofa so good!
Your staff member,Helena was wecoming and very helpful.She showed us a selection of the items we were thinking of buying,explained the differences between them, pointed out the materials and colours available. Her suggestions were much appreciated and we are very happy with our purchase .
30 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I was very impressed with how friendly…
I was very impressed with how friendly the staff were, and how knowledgeable they were too. They explained perfectly any questions I had. I couldn’t fault them for one thing.
29 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
First class service
First class service, attentive without being overbearing. Antony was very knowledgeable and helpful.
29 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The sales attendant is very warm and…
The sales attendant is very warm and have a good reception. She was patient all the way and supportive. Fisayo's smile is so welcoming and she supported all through the process. DFS has lovely luxury furnitures, I will always recommend this
21 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I got full tour and information of the…
I got full tour and information of the product options to help make my decisions. Fisayo was very responsive, patient and lovely. She helped make the buying process seamless
25 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Fisayo met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great!
Staff were very informative and there to help if needed. Went through everything from maintenance, add ons and finance which was very helpful when we went to buy. Thank you😊
25 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
A pleasure to deal with.
Brilliant 'no pressure' experience and very helpful information provided.
25 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Gave me all the details clearly was…
Gave me all the details clearly was patient with me and able to give recommendations
22 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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