From the moment we stepped into the shop, and told them exactly what we wanted, they were exceptional in their customer service. Victoria looked after us, and was able to take us to 3 different settee... See more
Company replied
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See what reviewers are saying
Kurtis helped with the purchase of my new sofas today. He helped me find the right one with no pressure, explained everything in detail, even down to the colour and location in my living room to make... See more
Company replied
Our experience was absolutely lovely. Bailey was super helpful and very knowledgeable about everything. Super warm and welcoming and made our experience easy and enjoyable. There was so many ways a... See more
Company replied
Not pushy very knowledgeable let us try all the beds and jump on the mattresses Then went on to choose a 3 piece suite tried several until we found the right one Charlotte was exceptional made us re... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Hull
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
I put a review day ago but without…
I put a review a day ago but without the order number, the ombudsman for these furniture companies is funded by DFS so any of you don't hold out much hope down that route,
29 July 2026
Unprompted review
Reply from DFS Furniture - Hull
Good Afternoon Chris,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant team to avoid this happening again.
Having looked into your order we are pleased to see that since your review, you have spoken with a member of the DFS Team, and we are looking into this issue for you.
Kind Regards,
Lorraine A
DFS Central Customer Support
It was lovely to walk in to a shop and…
It was lovely to walk in to a shop and not to be set on by staff, they were very friendly a polite good afternoon and if you want any help just ask. We walk around the store with no pressure which was lovely and relaxed, once we found what we were looking for it was ease to find a member of staff to ask questions. The member of staff (Kurtis) was very good and answer all the question we asked, the whole thing was very pleasent.
We made are choice of sofa and chair and we were talked through all the different cover insurance and guarantee's, with no pressure to buy anything we did not need. Everything was very well explained, the whole thing was very good.
After we had a good think we made our purchase the whole experience was great.
This will be our third purchase from DFS in 25 years and we have not been disappointed so far with the service.
27 July 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Dfs always makes you welcome,no pushy…
Dfs always makes you welcome,no pushy sales just good quality products we wanted to buy again,special thanks to Antonio at the hull branch...Mr &Mrs Jackson.
26 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Customer Service from Will at DFS
I was dealing with the manager, Mr. Will, at DFS, and he was excellent throughout the entire process. He was professional, friendly, and extremely helpful, making everything straightforward and stress-free. His communication was clear, and he ensured the whole process went smoothly from start to finish. It was a pleasure dealing with him, and I really appreciated the excellent customer service he provided.
25 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were looking for a bed for our…
We were looking for a bed for our Daughter and had seen one on the DFS web site. It looked like the one our Daughter liked. We took a trip to our local DFS store and were greeted politely. We looked around the store for said bed, and after a while a gentleman approached and sake he could help. There was NO pushy sales talk, we asked a couple of questions and our minds were made up and proceeded to purchase the bed. After 10 minutes or so of a few simple questions our order was placed. It seems like a long time ago where the sales person(s) would pounce on you as you entered the store for a sale(which maybe you didn’t want), not on this occasion we were left to decide in our own time, well done DFS keep up the good work.
25 July 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service by the sales staff ..made…
Great service by the sales staff ..made it a very comfortable purchase..helping in any way they could ...will definitely use DFS hull again..
19 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Charlotte in the…
Great service from Charlotte in the Hull branch , wasn't pestered or harassed she just made herself available when we was ready to order. This is our 3rd time ordering new furniture from this branch .
25 July 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Charlotte.
Kind Regards,
Jordan
DFS Customer Support
We came into DFS yesterday morning
We came into DFS yesterday morning, A guy called Will helped us with our order explained everything to us and was so polite/helpful. Thank you!
25 July 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Everything made simple by a great…
Everything made simple by a great salesman. Thanks Kurtis
18 July 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were left alone to browse round the…
We were left alone to browse round the shop, we approached the sales person when we were ready to make our purchase. The staff were friendly and everyone said hello, Vicky was especially helpful talked us through everything and we didn’t feel obliged to purchase more.
Overall a great experience
25 July 2026
Reply from DFS Furniture - Hull
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Vicky.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Amie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very friendly and efficient service…
Very friendly and efficient service making buying a sofa very pleasant
24 July 2026
Reply from DFS Furniture - Hull
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fantastic
Fantastic! Made our purchase so easy, Louis gave us all the information we needed and then some. Thank you, highly recommend shopping here
23 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Friendly and Professional service from…
Friendly and Professional service from Curtis the sales person. Explained everything clearly and concisely.
22 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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