After browsing for a short while my wife and I stopped to look more closely at a leather suite. Looking around for a member of staff one was stood a few paces from us, he strolled across as I caught h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we stepped into the shop, and told them exactly what we wanted, they were exceptional in their customer service. Victoria looked after us, and was able to take us to 3 different settee... See more
Company replied
Our experience was absolutely lovely. Bailey was super helpful and very knowledgeable about everything. Super warm and welcoming and made our experience easy and enjoyable. There was so many ways a... See more
Company replied
Kurtis helped with the purchase of my new sofas today. He helped me find the right one with no pressure, explained everything in detail, even down to the colour and location in my living room to make... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom
- 0333 999 9733
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a sofa today (Sofia range)
Hull store -
Purchased a sofa today (Sofia range). The young lady (black hair, from Hessle, sorry we didn't catch her name) remembered us from a previous vist and made us feel welcomed.
When sat and going through the purchase she was very informative and answered any questions and felt no pressure to purchase.
11 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent service at DFS Hull
Excellent service from Will Simpkins at the Hull store.
Very professional, friendly and knowledgeable.
Helped us with our choice of leather furniture and explained everything in detail.
11 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hull
Hello Diane,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Everything was well explained
Everything was well explained. Very much welcome into the store. All options were explored so that we were very satisfied with our final choice.
10 July 2026
Reply from DFS Furniture - Hull
Hello David,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hull
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
i had avery easy and friendly assistant…
i had avery easy and friendly assistant
and the procedure was extra smooth
9 July 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service at dfs
The guy who did my order.
He didn't hound me at all like some assistant do. Once I chose the sofa he was throughly helpful .
The corner sofa i picked out was to big so he offered other choices that would accommodate, his customer service was excellent.
6 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly and helpful team
Very friendly and helpful team, answered all questions, very relaxed atmosphere, no pressure
5 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
All the staff where excellent
All the staff where excellent, no pushy sales assistant, they told you to go test everything and when you made a decision they came over and went through sizes colours to help you make it fit your space.
They always have good prices and quality furniture.
5 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Will was polite
Will was polite, freinsly and very informative and made us feel at ease when deciding on which sofa would be right for us.
27 June 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great choice and a nice atmosphere.
4 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Victoria made yhe visit special
Victoria made the difference between your store and others we had visited. Product knowledge tick. Courtesy tick. Presentable tick. Easy listener tick. Thank you
4 July 2026
Reply from DFS Furniture - Hull
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Our experience was very good
Our experience was very good, sales man was very good and he was very nice.I don’t remember his name but he was old man.
4 July 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The best experience of us buying a…
The best experience of us buying a sopha was the you g man who dealt with us he was so kind and considerate my mum is 99 years old and he was so nice to her she really praised him it was a pleasure to come into the shop and get a good service .
2 July 2026
Reply from DFS Furniture - Hull
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Paul the assistant manager very…
Paul the assistant manager very helpful,informative and a good salesman.
3 July 2026
Reply from DFS Furniture - Hull
Hello Phil,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Salesperson extremely helpful and…
Salesperson extremely helpful and allowed time for us to make a decision.
1 July 2026
Reply from DFS Furniture - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The lovely girl i spoke to was very…
The lovely girl i spoke to was very helpful and helpful me so much she was not pushing me and as I didn't know what to do she was extremely helpful
30 June 2026
Reply from DFS Furniture - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very happy with my service
Very happy with my service, no pressure from the staff until we were ready to purchase. Staff we’re very knowledgeable and made the experience very easy
16 June 2026
Reply from DFS Furniture - Hull
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
FAB SERVICE ALL ROUND!
Show room staff where fab, no hounding but helpful when asked, talked us through everything so wenunderstood, no pushing to purchase extras, brilliant service apart from a delivery communication hiccup which was resolved. Delivery was very straight forward, delivery men where professional and helpful. So chuffed with my sofa, its everything I imagined 😍
29 March 2026
Reply from DFS Furniture - Hull
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.