DFS Furniture - Hull Reviews 

4,610
TrustScore 5 out of 5

4.9

5 St Andrews Quay, Retail Park, HU3 4SA Hull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After browsing for a short while my wife and I stopped to look more closely at a leather suite. Looking around for a member of staff one was stood a few paces from us, he strolled across as I caught h... See more

Company replied

Rated 5 out of 5 stars

From the moment we stepped into the shop, and told them exactly what we wanted, they were exceptional in their customer service. Victoria looked after us, and was able to take us to 3 different settee... See more

Company replied

Rated 5 out of 5 stars

Our experience was absolutely lovely. Bailey was super helpful and very knowledgeable about everything. Super warm and welcoming and made our experience easy and enjoyable. There was so many ways a... See more

Company replied

Rated 5 out of 5 stars

I went in store with a specific sofa in mind, but discovered that it would not be suitable once I viewed in person. The salesman, Curtis, was very knowledgable and helpful. I told him what I needed fr... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom

  • 0333 999 9733

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,610)

97,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent salesman at Hull store

The salesman was very informative and answered all our queries without being pushy in anyway which is what we like and appreciate!!
It was a pleasure to do business at the Hull store.

18 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

great people who know all about the…

great people who know all about the products they sell

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Will

Will, was patient, understanding and very helpful

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The seller was very kind and helpful…

The seller was very kind and helpful and helped to arrange everything efficiently and even with a slight discount

17 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bailey the sales person was very…

Bailey the sales person was very knowledgeable and professional at all times, very enjoyable experience

16 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Gerald,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Purchased a sofa today (Sofia range)

Hull store -
Purchased a sofa today (Sofia range). The young lady (black hair, from Hessle, sorry we didn't catch her name) remembered us from a previous vist and made us feel welcomed.
When sat and going through the purchase she was very informative and answered any questions and felt no pressure to purchase.

11 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at DFS Hull

Excellent service from Will Simpkins at the Hull store.
Very professional, friendly and knowledgeable.
Helped us with our choice of leather furniture and explained everything in detail.

11 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, all bases covered, very friendly

11 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Diane,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Everything was well explained

Everything was well explained. Very much welcome into the store. All options were explored so that we were very satisfied with our final choice.

10 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello David,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Ver relaxed and easy purchase

Ver relaxed and easy purchase

10 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

i had avery easy and friendly assistant…

i had avery easy and friendly assistant
and the procedure was extra smooth

9 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at dfs

The guy who did my order.
He didn't hound me at all like some assistant do. Once I chose the sofa he was throughly helpful .
The corner sofa i picked out was to big so he offered other choices that would accommodate, his customer service was excellent.

6 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team, answered all questions, very relaxed atmosphere, no pressure

5 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your great review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

All the staff where excellent

All the staff where excellent, no pushy sales assistant, they told you to go test everything and when you made a decision they came over and went through sizes colours to help you make it fit your space.
They always have good prices and quality furniture.

5 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Will was polite

Will was polite, freinsly and very informative and made us feel at ease when deciding on which sofa would be right for us.

27 June 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Victoria made yhe visit special

Victoria made the difference between your store and others we had visited. Product knowledge tick. Courtesy tick. Presentable tick. Easy listener tick. Thank you

4 July 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look