The staff didn't hassle but said hello and this approach relaxed one and made one realise they were there to help if needed. On making a choice of sofa we were promptly seen to and all queries an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to have a look at sofas with my husband on Saturday. The staff were helpful and did not follow us around which was nice. Decided to go back today to have another look and spoke to Rosa who was lo... See more
Company replied
The sales person at the huddersfield branch was a massive help, walking me and my partner though the entire process and talking about our different options. Really happy with the quality of service an... See more
Company replied
Me & my husband visited the Huddersfield store twice as i was trying to choose sofas & couldn’t quite decide without re-visiting. Very impressed that there was no ‘pressuring’. Aaron(first visit) was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Leeds Road, HD1 6NB, Huddersfield, United Kingdom
- 0333 999 9824
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb customer service
Excellent choice of sofa’s. Nice showroom and no pressure. Aaron was extremely helpful and patient with our indecision and gave us all the information we needed.
Looking forward to our new sofas arriving .
22 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Huddersfield
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff was very good of…
Very friendly staff was very good of explaining about the sofa I was buying would definitely shop there again
20 April 2026
Reply from DFS Furniture - Huddersfield
Good morning Joanne,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
5* for the staff
5* for the staff - SO helpful and lovely.
4* because it took a few days for my order confirmation email to come through after purchase. So payment was taken in store but I had no record of what I'd purchased.
17 April 2026
Reply from DFS Furniture - Huddersfield
Good morning,
Thank you for taking the time to share your feedback, we're glad to the team were a great help and apologies for any delays in the order confirmation being received. We can't wait for you to receive your new furniture.
Kind Regards
Lia
DFS Customer Support
No sales pressure
No sales pressure. Given time to browse and take time choosing the best sofas for us . Staff helpful in answering any questions we had
19 April 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Huddersfield store - Larissa was amazing
Went to the Huddersfield store and Larissa was incredible! Patient, knowledgeable and an absolute pleasure to deal with. Thanks so much Larissa.
19 April 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Larissa.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Huddersfield
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and friendly staff
Helpful and friendly staff, overall a good experience. Thank you. Disappointing that you have to pay a delivery fee when making such a large purchase but other than that I’m hoping my new suite and accessories live up to my expectations.
18 April 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind Regards,
Jordan
DFS Central Customer Support
Lovely staff
Larisa was lovely today! She was informative and could answer all my questions and was kind, polite and patient throughout the whole process. Highly recommend - thank you!
18 April 2026
Reply from DFS Furniture - Huddersfield
Good Morning,
We are really happy that Larisa met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Just popped in to look around
Just popped in to look around. Young man called Arron greeted us asked what we were looking for , he showed us and then left us saying to call him if we needed any help or more info, this gave us time to have a good look around and try stuff out without being shadowed. We chose a sofa and Arron gave us all the options and info about it also a price. We decided to buy and we were taken through all the order details, how to care for the leather, delivery and installation details and what to expect. In all a very pleasant experience.
15 April 2026
Reply from DFS Furniture - Huddersfield
Good morning Linda,
We're really grateful you shared this amazing 5* review. We are glad to hear that Aaron helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Excellent service from Aaron
I had a great experience with DFS and couldn’t be happier with my purchase. The quality of the furniture is excellent, and it looks even better in person than it did in the showroom. Aaron was friendly, knowledgeable, and helped me find exactly what I was looking for without any pressure.
Overall, the whole process—from browsing to ordering—was easy and stress-free.
I would definitely recommend DFS to anyone looking for stylish, comfortable, and well-made furniture.
14 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Polite & great service!
12 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Lovely friendly sales assistant.
12 April 2026
Reply from DFS Furniture - Huddersfield
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff
I have been to the shop a few times and I like it that the staff let you browse freely and do not put you under any pressure to choose quickly.
Today we wanted to order a sofa so Maf answered all our questions clearly and concisely and then Sara took our order. She was very polite and clearly explained the maintenance process for the sofas and also how the order and delivery takes place.
The whole process was swift and we left feeling confident that we had purchased the right sofa with the right people.
12 April 2026
Reply from DFS Furniture - Huddersfield
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Huddersfield
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Sara who served us was amazing
Sara who served us was amazing. Once we decided which sofa we wanted to go for she explained the order process really well so we understood the process and made the experience an enjoyable one. Thank you Sara for the great service it’s really appreciated!
8 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sara was very polite and answered all…
Sara was very polite and answered all our queries and went out of her way to find out things we could not understand A nice pleasant girl to geal with
8 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic experience
Hi we had a great experience at the dfs huddersfield branch maf was excellent in explaining everything to us about all the worries we had about the size and went the extra mile to get all tje dimensions for us. Will definitely recommend this branch to anyone who has to purchase a new sofa.
6 April 2026
Reply from DFS Furniture - Huddersfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent in all areas thank you Sara
7 April 2026
Reply from DFS Furniture - Huddersfield
Good morning Neil,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.