We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... See more
Company replied
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See what reviewers are saying
Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... See more
Company replied
Irene was friendly, helpful and professional. She was able to direct me to the right furniture and explained all the questions I raised. I have purchased what I was looking for along with a 5 year... See more
Company replied
Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I had a great purchase experience from…
I had a great purchase experience from the female staff that served us. I would highly recommend her for promotion. I had a pleasant time at dfs and would highly recommend
27 March 2026
Reply from DFS Furniture - High Wycombe
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience with fantastic…
Fantastic experience with fantastic knowledgeable staff
24 March 2026
Reply from DFS Furniture - High Wycombe
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service from Jacky. Went through all options for sofa colours, cushion fillings and feet colours. Gave delivery date and name of company who can take away our old sofa away.
24 March 2026
Reply from DFS Furniture - High Wycombe
Good afternoon Paul,
We're really grateful you shared this amazing 5* review. We are glad to hear that Jacky helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Our experience was made easy because…
Our experience was made easy because Jackie and the High Wycombe store was very helpful
She was very clear and explained everything well
22 March 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
competent person at the shop
22 March 2026
Reply from DFS Furniture - High Wycombe
Good Morning Monika,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Kamil was amazing!
Kamil was amazing! So knowledgeable, professional and patient and he helped me secure a deal to save me money overall. Really impressed and I couldn't have asked for better customer service. Thank you! ❤️
21 March 2026
Unprompted review
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Kamil in DFS High Wycombe was…
Kamil in DFS High Wycombe was amazing! So knowledgeable, helpful and patient. Couldn't have asked for more and he helped me secure a deal to save some money which I really appreciated. Thank you ❤️
21 March 2026
Reply from DFS Furniture - High Wycombe
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Izabella was outstanding and he…
Izabella was outstanding and he customer service skills were top notch
21 March 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Well set up showroom
Well set up showroom, plenty of choice. Spent couple of hours looking. Second visit to purchase , salesperson ( Jackie ) really friendly , excellent knowledge of the product. Pleased we chose DFS.
17 March 2026
Reply from DFS Furniture - High Wycombe
Good morning Martin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Most helpful assistant
Most helpful assistant, was pleased we were kept informed and advised throughout our visit.
17 March 2026
Reply from DFS Furniture - High Wycombe
Good morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great range of sofas.
Great range of sofas.
The young assistant was very helpful but also allowed us plenty of time on our own to decide which sofa we wanted.
Thank you, looking forward to delivery.
8 March 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
We have a great experience on the shop…
We have a great experience on the shop with Kamil,he is a good seller!
15 March 2026
Reply from DFS Furniture - High Wycombe
Good morning Stefan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Value for money
My experience was great Irene the advisor took me through the whole process Irene Wycombe branch was professional and respectful.
I also purchased a fabulous clearance sofa set.
12 March 2026
Reply from DFS Furniture - High Wycombe
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The lady who help me wasvery good
The lady who help me was very good, and patient she made the whole experience very easy.
10 March 2026
Reply from DFS Furniture - High Wycombe
Good afternoon Marlene,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Young lady was very polite pleasant not…
Young lady was very polite pleasant not at all pushy and was very helpful in explaining different fabrics and about the workings of the furniture and all the after care
6 March 2026
Reply from DFS Furniture - High Wycombe
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Superb
Superb
The young lady, who we understand is Polish, was extremely helpful and very pleasant. She allowed us to take time in choosing our sofas and pointed out colours available.
27 February 2026
Reply from DFS Furniture - High Wycombe
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Faheem from high wycombe store was very…
Faheem from high wycombe store was very kind and answered all our questions thoroughly
5 March 2026
Reply from DFS Furniture - High Wycombe
It is really appreciated that you took the time out to share your kind words. We are glad to hear Faheem helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind Regards,
Vanessa
DFS Customer Support
We visited DFS today to buy a sofa and…
We visited DFS today to buy a sofa and received great care from the staff. She was very friendly, patient, and helpful throughout the whole process. She answered all my questions clearly and made the experience smooth and stress-free. Excellent customer service — thank you!
4 March 2026
Reply from DFS Furniture - High Wycombe
Good morning Gayan,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Good morning Jane,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Fantastic experience
Fantastic experience. Jackie was really helpful in helping us work out what sofa would be best for me and my family (2 adults and 2 children) very informative.
3 March 2026
Reply from DFS Furniture - High Wycombe
Good afternoon Katy,
Thanks for your lovely feedback, we’re glad to hear Jackie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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