We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... See more
Company replied
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See what reviewers are saying
Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... See more
Company replied
Irene was friendly, helpful and professional. She was able to direct me to the right furniture and explained all the questions I raised. I have purchased what I was looking for along with a 5 year... See more
Company replied
Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff with…
Friendly and helpful staff with customer service that made the overall process pleasant.
28 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
Helpful service
We achieved what we set out to do with the help of friendly, helpful staff.
We were warmly welcolmed and everything was explained clearly before and during making our purchase.
26 May 2026
Reply from DFS Furniture - High Wycombe
Hello Lynda,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very Good CS
Danielle was very professional and gave us a very comprehensive customer service, explaining everything. The process took a long time, but we left very happy with the purchase.
18 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello Robert,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
The lady that helped me
The lady that helped me, she gave me time to look around without pestering me or being push, I had a cup of coffee which made me feel relaxed and at home.
IZABELA explained everything very clearly to me so I understand the whole process.
23 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Jackie in the HWYC branch was super…
Jackie in the HWYC branch was super helpful. it was a very smooth painless informative and easy transaction
20 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Jackie gave fantastic service so…
Jackie gave fantastic service so friendly and knowledgeable.
13 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Staff member was very helpful in…
Staff member was very helpful in ordering me a replacement inner cushion for my settee.
18 May 2026
Reply from DFS Furniture - High Wycombe
Good morning Ken,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I can’t rate Isabella enough
I can’t rate Isabella enough. She was super helpful and I’m delighted with our new sofa!
17 May 2026
Reply from DFS Furniture - High Wycombe
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Good morning Carol,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Attentive but not obtrusive attention.
14 May 2026
Reply from DFS Furniture - High Wycombe
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent sales person we were not…
Excellent sales person we were not pushed to make a decision just helpful advice. We went to a another competitor and were just swamped by two sales personnel so we left them straight away.
9 May 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I can’t remember the sales woman’s name…
I can’t remember the sales woman’s name but she was very welcoming and helped me feel at ease buy my first new sofa.
Great service, she explained all we needed to know.
I’m looking forward for my new sofa arriving
10 May 2026
Reply from DFS Furniture - High Wycombe
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great
Very helpful. Good customer service. Got the sofa we wanted ordered quickly in store.
2 May 2026
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Jackie was brilliant when we came into…
Jackie was brilliant when we came into the shop to buy a sofa bed and a recliner chair and was very helpful. H
28 April 2026
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I received a very personal and…
I received a very personal and efficient service from the lady who serves me and I left feeling extremely satisfied.
29 April 2026
Reply from DFS Furniture - High Wycombe
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Jackie was amazing
Jackie was amazing! She helped us choose which sofa would be best for us, the right corner combination and helped show us which fabrics we could have by showing us the fabrics on other sofas before we made our final decision. She also gave us a great deal. Thank you Jackie!
5 May 2026
Reply from DFS Furniture - High Wycombe
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service from the young lady that…
Great service from the young lady that showed the product, that i bought with the extra garentee...much thanks Paul
5 May 2026
Reply from DFS Furniture - High Wycombe
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy to understand
4 May 2026
Reply from DFS Furniture - High Wycombe
Good morning Chris,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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