Really very helpful sales person. George got the balance just right. Friendly and informative. Giving information as we needed it without being pushy. Sofas look to be excellent quality and value.... See more
Company replied
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Friendly staff Lynne greeted us when looking and offered help and advice . Offering coffee too whilst looking round. When we made a decision Mike assisted with order and explained everything well... See more
Company replied
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more
Company replied
Wonderful Service at DFS Hereford I had a fantastic experience at DFS in Hereford. The staff were incredibly friendly, welcoming and helpful. A special thank you to the gentleman who helped us ch... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3K reviews
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No pressure sales is no.1 for us…
No pressure sales is no.1 for us alongside friendly, informative advice and genuine interest. Jemima was fantastic and spent time working through our options with us
30 April 2026
Reply from DFS Furniture - Hereford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Customer service team was very helpful
Customer service team was very helpful and friendly, I was not followed around the shop or made to feel pressured to buy.
30 April 2026
Reply from DFS Furniture - Hereford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
A nice welcome when you walked into the…
A nice welcome when you walked into the store, very helpful. Explained everything and ran through all the information on product. Very efficient.
30 April 2026
Reply from DFS Furniture - Hereford
Good afternoon Janet,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
A very helpful knowledgeable lady from…
A very helpful knowledgeable lady from dfs today. Wide variety of sofas to choose from, and good value for money.
30 April 2026
Reply from DFS Furniture - Hereford
Good afternoon Melanie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent staff member who really…
Excellent staff member who really wanted me to get the best item available, they asked about space, access and need. A great service all around and I got a great sofa at a fantastic price. The staff member was knowledgeable and friendly. I had a wonderful experience today and felt valued as a customer and the whole process was easy and very easy to understand:
29 April 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer care ....
22 April 2026
Reply from DFS Furniture - Hereford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We were left alone to view the products…
We were left alone to view the products in the store which gave us time to try the items and make our choice.
Once we had made our choice the staff were most help full and gave us all the details we required in order for us to purchase our items
18 April 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent staff
Bright, bubbly friendly staff. Approachable and helpful. Easy transaction. Found what we wanted and was sorted without issue.
26 April 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Excellent service!
Visited DFS in Hereford today, the staff were amazing, looked at sofas that fitted our requirements. The sales lady was very professional in giving us advice to make sure we brought the right product.
We were not rushed and given plenty of time to decide, l would recommend DFS.
25 April 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The Staff at DFS Hereford are briliant.
The Staff at DFS Hereford are briliant.
Especially Louise and Lyn. They were both very friendly and helpful and we particularly appreciated the sit down and coffees whilst we looked round for new sofas.
We found exactly the furniture we needed and the credit option was properly explained.
16 April 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
We were welcomed by a lady called Lyn and she walked around give us advice on different sofas. We came back in today and lyn came and greeted us again. And I walked away with the sofa I wanted with the help of 2 other members of staff. 10* lovely staff and quick service
20 April 2026
Reply from DFS Furniture - Hereford
Good morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service from all staff…
Excellent service from all staff members.
Comprehensive all round service.
All queries answed.
Thank you.
20 April 2026
Reply from DFS Furniture - Hereford
Good morning Mark,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service
Louise was extremely helpful in taking us through different products and giving us time to choose our colour. She was good at asking what we needed to find the right product for us. The service she gave was outstanding. The whole team were friendly and approachable.
19 April 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Louise met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
It was a nice experience with staff and…
It was a nice experience with staff and floor manager
11 April 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Had a problem while placing an order for a corner sofa but the problem was dealt with swiftly and fairly can't praise the manager and the staff Maddie and Neil enough. It was an absolute pleasure going to the Hereford branch
18 April 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Neil met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful staff
18 April 2026
Reply from DFS Furniture - Hereford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very ntce salesman
11 April 2026
Reply from DFS Furniture - Hereford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Couldn’t of asked for a more polite and…
Couldn’t of asked for a more polite and thorough explanation about everything with Harry.
Very helpful, lovely young man
17 April 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Finally found the sofa we have been…
Finally found the sofa we have been looking for. Members of staff were brilliant, really informative and helpful.
Wasn’t pushy about anything but just made sure we had all the information and options before making a decision.
16 April 2026
Reply from DFS Furniture - Hereford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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