Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... See more
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Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... See more
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... See more
Company replied
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
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Lindsey
Lindsey; very pleasant and knowledgeable. Made our experience enjoyable and stress free. Made sure we understood everything.
29 May 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lindsey.
Kind Regards,
Jordan
DFS Customer Support
Linzi was very helpful and informative
Linzi was very helpful and informative, we were not rushed at any point.
28 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff were very helpful and friendly
Staff were very helpful and friendly, you didn’t feel pressured into anything, but they were always around to help if you needed it, especially Beth who looked after us very well.
26 May 2026
Reply from DFS Furniture - Hanley
Hello Della,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
EVERYTHING EASY TO SEE AND ABLE TO LOOK…
EVERYTHING EASY TO SEE AND ABLE TO LOOK AND TRY PRODUCTS
19 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
The member of staff was informative…
The member of staff was informative without being pushy. Patient and chatty.His name was John.
H Knapper
23 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very professional and helpful
Very professional and helpful, Amna was amazing was happy to call us back once we knew what we wanted :)
23 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Purchased sofa chair and stool today
Purchased sofa chair and stool today. Ross was absolutely amazing. Went through everything with me in detail, explained the different leather types, discussed the financial aspects in detail. Made me a cup of tea👌🏻. Customer service was excellent- no pushy sales tactics. Just honesty which is what I appreciate. Thank you Ross!
19 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello Pauline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Thank you.
Thank you.. our sales associate was very helpful and did check that the order was ok with a fellow associate
18 May 2026
Reply from DFS Furniture - Hanley
Good morning Marquis,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hanley
Good morning Carl,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amna was amazing!
Amna was great with recommendations for exactly what we were looking for. Explored all our needs and was incredibly friendly and helpful throughout.
18 May 2026
Reply from DFS Furniture - Hanley
Good morning,
Thanks for your lovely feedback, we’re glad to hear Amna met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Ms joan t
I recently purchased a sofa from this company and had a great experience from start to finish. The ordering process was smooth, communication was clear, and delivery was on time. The sofa looks exactly as described, feels high quality, and is very comfortable. The staff were helpful and professional throughout. I’m very happy with my purchase and would definitely recommend this company to others looking for stylish and reliable furniture.
18 May 2026
Reply from DFS Furniture - Hanley
Good afternoon Joan,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Relaxed experience
Nobody pestering you when you entered the store. We were able to browse at our leisure!. The member of staff who took our order was really pleasant and friendly.He explained everything including optional extras which he did emphasise it’s our decision.
17 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer experience
Very friendly and welcoming from John .We’d been in a few days before and he recognised us straight away .John was there if we needed help but didn’t make us feel under any pressure .He was very knowledgeable and helped us to pick the perfect sofa’s for us after listening to our requirements .Fabulous customer service and wouldn’t hesitate to recommend DFS to family and friends .Looking forward to having our sofa’s and stool delivered and set up in our home .Many thanks again to John
16 May 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Good staff x
17 May 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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