Talked me through the whole process. Explained the differences between manual/power/power assist. Didn't push me to buy anything else. Provided drinks while we waited, excellent customer service. Expl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction t... See more
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was... See more
Company replied
Never had a leather sofa, met a gentleman named Andy who was a mind of information taking me round the store. Would you like recliners No don’t like them. Conclusion I bought a Denim Blue leather sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff attended to us…
Very friendly staff attended to us helped us pick the right chair customer service was very good.
19 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service from the lady who…
Excellent service from the lady who attended us
Very helpful and useful information given
No problems at all
Looking forward to having our furniture delivered
26 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff.
We were looking specifically for a riser recliner chair. We were shown a couple of options but were undecided. The assistant was helpful without being pushy...we decided to check out another store nearby, couldn't find anything suitable & returned.. purchased the one we liked in a different colour than the one on display. Very happy with our choice & look forward to delivery.
25 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Stress free
Kelly was really helpful and polite. She asked us about any extras we needed.
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The information provided by Chrissie…
The information provided by Chrissie about the sofa we were looking at purchasing
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcoming and friendly knowledgable but…
Welcoming and friendly knowledgable but not too pushy
We bought a sofa and chair
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The sales rep was very helpful and kind…
The sales rep was very helpful and kind
Nothing was too much trouble for him.
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and knowledgeable…
Very friendly and knowledgeable salesman, who answered all our questions, and helped us make a decision…
25 July 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
I was greeted politely at the door and made aware that I was able to ask for assistance. The salesman was always close to hand and as soon as I had question he was genuinely happy to help! I was able to browse freely with no pressure. There were not too many salespeople jumping on me, and making cringey smalltalk which I hate. The sale was quick, clear and job done. I felt like a valued customer. I had sofas 14 years ago from here and they were great quality!! I would not hesitate to go back. I would seek out the same salesman if possible.....the right balance of chatty and genuine but not overfriendly.
25 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Not pressured but great staff when needed.
Not pressured whilst in store, we were only browsing to start with but we then saw a sofa we really liked and John looked after us from start to finish, extremely knowledgeable about sofa and protective products.
23 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales person was professional and…
The sales person was professional and advised us how to order the furniture online if we decided to order it, to save returning which was perfect.
15 July 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A welcoming and professional service
Beth who welcomed us to the store and she talked to us about various offers in the store, we were then shown leather sofas of which we were interested and also various finance options that are available to us she was very professional and polite at all times we purchased a leather sofa and we were very happy with the service provided.
22 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The representative was very…
The representative was very professional and helpful providing as much information as possible.
7 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Was easy to choose my sofa ,web site a…
Was easy to choose my sofa ,web site a little confusing but i managed
20 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
My partner came in today and found a…
My partner came in today and found a sofa she really liked! Ross made the process really simple for us both! Thanks Ross
20 July 2026
Reply from DFS Furniture - Hanley
Hello Ben,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The member of staff that helped us AMNA…
The member of staff that helped us AMNA was really lovely and helpful and didn't push you into anything. Answered all our questions and made you feel really relaxed. Best customer service we've had in a long time. 5*.
19 July 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Amna.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We unfortunately can’t remember the…
We unfortunately can’t remember the name of the guy who helped us- sorry! He was so helpful it’s not one of those places where they follow you around and pressure you just perfect sales all round! Thankyou to the guy who served us mid 40s we had a great laugh!
19 July 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.