DFS Furniture - Glasgow Reviews 

12,818
TrustScore 5 out of 5

4.9

London Road, Furniture Park, G32 8NS Glasgow, GB


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Rated 5 out of 5 stars

We were welcomed to DFS store in Glasgow, London Rd and Nikki was our sales representative today! We were met with a smile, friendly manner and at ease our whole visit . It made buying our new corner... See more

Company replied

Rated 5 out of 5 stars

We were shopping for a new sofa for our new home. On arrival we were greeted by Jamie who was very helpful and knowledgeable without being 'pushy'. After browsing the store we identified several... See more

Company replied

Rated 5 out of 5 stars

Bronwyn was fantastic. She offered support without being pushy. We returned to the store three times on the same day where she made herself available to answer all of our questions. She was very patie... See more

Company replied

Rated 5 out of 5 stars

Lovely greeting by Emma who left us to browse but was close by if I needed any information. I did not feel uncomfortable or under pressure to make a purchase. Emma went out of her way to find me exac... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom

  • 0333 999 9812

4.9

Excellent

TrustScore 5 out of 5

13K reviews

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4.9

All reviews

(12,818)

98,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service

1 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ryan was great he listened to our needs…

Ryan was great he listened to our needs and helped get there. He was very helpful

31 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer from scott

Great customer from scott . Thank him again for me .

1 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

All good

All good. the guy was nice and helpful. thanks

5 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Deeps was excellent really went out his…

Deeps was excellent really went out his way to make sure we were finding the sofa that best met our needs and house.

Top marks from us

1 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Deeps.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Thanks Scott!!

Scott was so helpful and helped us purchase our sofa! Thanks Scott!!

1 August 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Helpful without the stalking! 😄

The store assistant introduced himself early on and told us to give him a shout if we needed any help. Which we did and he duly assisted. Best of all he hadn’t stalked us around the shop constantly like they had in the previous store we had been in.

31 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was met by Jamie

Was met by Jamie, who didn’t pressurise us in any way, very knowledgeable and easy to deal with. Went through all options with us for the sofa combination we bought.

31 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

He was very knowledgeable and…

He was very knowledgeable and professional and was a really nice person

31 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Jamie was fantastic telling us all…

Jamie was fantastic telling us all about the sofas we were interested in

30 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Jamie was very helpful

Jamie was very helpful. Provided relevant information and gave us time to consider the best options.

30 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for sharing your kind feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nice & straightforward transaction

Nice & straightforward transaction

30 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff was so so helpful

Staff was so so helpful

29 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 1 out of 5 stars

still waiting on my footstoll after 4…

still waiting on my footstoll after 4 months .. i have had 2 couriers attempting to deliver sofas i didnt order .. not the couriers fault or drivers .. they are great .. get it together dfs .. sort it out

8 April 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order.

I would like to sincerely apologise for the delay in receiving your furniture and the experience you have received from DFS.

I have taken a look into your order and can see this has been referred to the relevant department and they will be in contact with you shortly to discuss this further.

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Excellent Stuff!

We had a couple of what we thought were awkward questions to ask as we needed a specific shape and size of sofa. We approached Scott who was absolutely fantastic. He sorted out our queries with ease, let us know what we needed and at no time in the process did he make us feel pushed or intimidated in any way. He helped from start to finish explaining everything along the way. Excellent stuff. Thank You Scott, your help and knowledge was really much appreciated and made this an easy, smooth experience. Robert and Michele

20 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Great, easy simple service

Great, easy simple service. Great product

28 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service have been using DFS for…

Great service have been using DFS for years now all the staff are very helpful would highly recommend

29 July 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

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