The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... See more
Company replied
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... See more
Company replied
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
Asks customers to review
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San mateo sofa the staff was amazing with our purchase
The staff was very helpful and attentive took his time to make sure everything was to our liking.
8 June 2026
Reply from DFS Furniture - Giltbrook
Hello Samantha,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Tom is a stand out
tom made the whole
process easy no pressure gave us options felt like he cared about getting us th right sofa for us
8 June 2026
Reply from DFS Furniture - Giltbrook
Hello Grant,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Found what we wanted almost…
Found what we wanted almost immediately. Very helpful staff, store was displayed nicely. Easy, smooth purchase process.
7 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Always no pressure from the sales…
Always no pressure from the sales staff, but on hand to help when asked.
7 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
I was made to feel quite at ease.
I found the staff very friendly & very helpful, Tom the young person that served me was very knowledgeable and didn’t make me feel rushed, unlike people at other showrooms.
6 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service was brilliant
Kelly was fab, gave us all the info we needed to order our new sofas. Can’t wait for them to arrive!
6 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thanks for your lovely feedback, we’re glad to hear Kelly met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Today we was served by Tom
Today we was served by Tom, he was absolutely amazing with us! Helped us with every question we had, he was super lovely and amazing with getting this sorted for us! He made the whole experience lovely because he was genuinely a nice guy
6 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service…
Dropped in to have a look at the sofas in DFS. Spoke with a lovely staff member who was very knowledgeable and helpful. Looking forward to getting delivery of my new sofa.
6 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady was extremely helpful looking…
The lady was extremely helpful looking through lots of options and was really friendly
6 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello Diane,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great Service at GiltbrookWe already knew what we wanted before…
We already knew what we wanted before going to DFS. We explained our requirements to the sales assistant, who was knowledgeable and courteous in helping us make our choice. My wife and I would like to say that the experience was tranquil and we didn’t at any time feel pressured into purchasing anything. Finally a big thank to Becky and Scott at the Giltbrook store for their excellent service
5 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Giltbrook…
Each and every assistant we talked to was so helpful, friendly and made the experience pleasurable. Even the coffee we were given was lovely.
4 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful & felt under no pressure…
Very helpful & felt under no pressure at all to purchase, no pushy sales person .
3 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service great advise and great…
Great service great advise and great offer on the suite. Friendly staff and great customer service
1 June 2026
Reply from DFS Furniture - Giltbrook
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Amazing staff are so friendly
Amazing staff are so friendly , just go in and have a look around it’s not pressured environment at all. Staff very knowledgeable should you need it! Special mention to Kelly who was so good with us - Thankyou
1 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
What a lovely morning spent at…
What a lovely morning spent at Giltbrook DFS. Great salesman Bob who took plenty of time with my mum. Fully explained all the workings of the furniture. Would recommend
1 June 2026
Reply from DFS Furniture - Giltbrook
Hello Susan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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