Tom was absolutely amazing, great customer service quick efficient and professional. We brought a bed and a new mattress and he made sure everything was perfect down to footing up our stairs, advising... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On visiting the store today the staff were all welcoming & friendly. Most importantly not pressuring which means a lot to us. They made us aware that they were around if we had any questions and... See more
Company replied
We liked the fact that we could enter the store without being immediately accosted. We were able to look around a decent display of different designs and when we wanted help to hone in on the final ch... See more
The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DFS Furniture - Giltbrook…
Each and every assistant we talked to was so helpful, friendly and made the experience pleasurable. Even the coffee we were given was lovely.
4 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful & felt under no pressure…
Very helpful & felt under no pressure at all to purchase, no pushy sales person .
3 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service great advise and great…
Great service great advise and great offer on the suite. Friendly staff and great customer service
1 June 2026
Reply from DFS Furniture - Giltbrook
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Amazing staff are so friendly
Amazing staff are so friendly , just go in and have a look around it’s not pressured environment at all. Staff very knowledgeable should you need it! Special mention to Kelly who was so good with us - Thankyou
1 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
What a lovely morning spent at…
What a lovely morning spent at Giltbrook DFS. Great salesman Bob who took plenty of time with my mum. Fully explained all the workings of the furniture. Would recommend
1 June 2026
Reply from DFS Furniture - Giltbrook
Hello Susan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Good friendly not pushy staff
31 May 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Bob was really great and helpful
Bob was really great and helpful. Didn’t bombard us as soon as we walked through the door. Waited until we were ready for help - explained all terms and agreements for our sofas. Was an overall great experience
30 May 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Everyone was very friendly and Becky…
Everyone was very friendly and Becky was super helpful answering all our questions and helping us to make the right decision for our new sofas.
30 May 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
We are really happy that Becky met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
great service
23 May 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Excellent service, excellent advice, John explained everything we needed to know regarding our sale, he was most polite & so was the lady who confirmed our order. We would definitely recommend our family & friends to visit any DFS store. (30/05/2026) DFS Furniture Giltbrook.
30 May 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Me and my partner are moving home and went in to have a look at the possibility of buying a new sofa and Dinning table.
Bob introduced himself as we entered and made us feel very welcomed.
Bob had incredible customer service.
After me and my partner picked out the furniture, Bob explained the whole process with different designs, fabrics and delivery date and cost. Bob made things very clear and made everything stress free. He even went into details about the cleaning and looking after our new furniture.
Would definitely recommend a visit if you're looking for quality furniture and top tier service.
29 May 2026
Reply from DFS Furniture - Giltbrook
Hello Nathan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service from Becky
Fantastic service from Becky. She eas so lovely and extremely helpful assisting us choose the right furniture.
28 May 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Kelly was very helpful and friendly
Kelly was very helpful and friendly. Couldn't fault the service. Thanks
27 May 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience
The sales assistant was very friendly, knowledgeable and helpful.
Great Service.
27 May 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello Georgia,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.