The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... See more
Company replied
The staff were helpful, knowledgeable, friendly and answered all my questions. There was no pressure to buy and I was allowed to take my time to decide what I wanted. I was even allowed time to sit an... See more
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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My wife and I were looking for a 2…
My wife and I were looking for a 2 seater sofa. The showroom was quite large with a wide variety of furniture. After a few minutes, an advisor, P71 - Bob approached us and soon put us at our ease. He was very knowledgeable about their furniture, payment and delivery options and it was a pleasure talking to him.
3 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Credit to DFS
We came back to DFS due to the service we had previously & how easy the purchase process is around the 0% interest payments', although Kelly was first class & a great credit to DFS, therefore making the purchase on this occasion even better, very knowledgeable.
4 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The sales person was amazing answered…
The sales person was amazing answered all my questions and gave me exactly what I wanted
4 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Kelly gave excellent detail and service
4 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Customer service -( excellent service…
Customer service -( excellent service by Becky)
Products and quality
Ambience of the showroom
0% credit
4 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
At DFS
At DFS, we went there to look at mattresses. And expected to spend all day looking all over at them to be honest. But as we layed on every mattress in DFS we found the one within 40 mins. We wasn't pressured by any sales people which for us fantastic as we hate it, and when we was ready we went to ask a sales person a few questions about our sleeping styles and he said we had picked a good one for that. And further more we looked at the reviews and since I have fibromyalgia it was a particularly good one for helping with that too. So a really good day picking a mattress at a decent price, a Rylee Pillowtop at £699 fabulous we cant wait till we get it.
3 July 2026
Reply from DFS Furniture - Giltbrook
Hello Anetha,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very comfortable experience.
Very comfortable experience.
Staff were relaxed and helpful when needed. Bob was informative and very sociable helped us confidently with our choice. Impressed with the after sale service and help with the future maintenance of the purchase.
3 July 2026
Reply from DFS Furniture - Giltbrook
Hello Mr Ingle,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello Amur,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant service from attending the…
Brilliant service from attending the store, purchasing sofa and regular updates on expected delivery and aftercare advice. Very pleased with experience
13 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very helpful explained everything we…
Very helpful explained everything we needed to no brilliant service
1 July 2026
Reply from DFS Furniture - Giltbrook
Hello Colette,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience at Giltbrook branch
Kelly was fantastic and very informative. I wasn’t going to buy anything I just came in for a look. Kelly came over and was very patient with all of my questions. I have never bought a couch before but she showed me affordable options in the style I wanted. I went in for nothing and ended up purchasing a couch, a chair and a coffee table either I am easily convinced or Kelly is excellent at her job. Personally I would go with the latter.
30 June 2026
Reply from DFS Furniture - Giltbrook
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Awesome experience!
Absolutely perfect experience during our visit / purchase. The staff were very helpful and friendly, especially Bob who couldn't have been more lovely. Even the coffee was great! 10/10 from us.
29 June 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Diana
Diana, Sales rep was so fantastic. She was very knowledgeable with the product we were purchasing. She took her time in explaining all the details that left us with a clear picture of what we were purchasing. We were very happy with her customer service, top notch!
28 June 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Diana.
Kind Regards,
Jordan
DFS Customer Support
Excellent service from start to finish
Excellent service from start to finish. The salesman was friendly, knowledgeable, and helped us find exactly what we were looking for without any pressure. A great experience—highly recommended!
21 June 2026
Reply from DFS Furniture - Giltbrook
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Quick and easy to buy no hassle
Quick and easy to buy no hassle
Bob the assistance was very friendly and helpgul
27 June 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Great and professional service.
27 June 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
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