Tom was absolutely amazing, great customer service quick efficient and professional. We brought a bed and a new mattress and he made sure everything was perfect down to footing up our stairs, advising... See more
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
On visiting the store today the staff were all welcoming & friendly. Most importantly not pressuring which means a lot to us. They made us aware that they were around if we had any questions and... See more
We liked the fact that we could enter the store without being immediately accosted. We were able to look around a decent display of different designs and when we wanted help to hone in on the final ch... See more
The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Giltbrook
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
great friendly customer service
4 August 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lovely furniture, lovely atmosphere, lovely staff.
Staff were very nice and welcoming. Helped with everything I needed and getting my new sofa ordered. Explained and went through everything I could add and change.
Had a big range of sofas to look at so that you could see different ones in different colours and I found the one I was looking for online and in person it looked even better
I spoken and went through everything with one of the girls that worked there and sorted everything out for me and she was brilliant. Would definitely recommend to others to come to this DFS.
3 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Easy to order and sort out queries
Easy to order and sort out the finance. We ordered the wrong sofa in store but when I rang Dfs they responded straight away and Matt from Giltbrook rang us back within the hour to confirm and re-sort.
3 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Friendly, helpful DFS team!
Useful information, helped very well with the infill choices for the cushions so i could make an informed decision. Efficient! Very good overall service.
3 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very good experience
Very good experience, the staff were very good, guided us through this purchase and explained everything step by step, very satisfied, now just a wait for our sofa to arrive
2 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pete was excellent with all our…
Pete was excellent with all our questions we asked and shown us our to operate the cinema experience and with the music
2 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent Service
Personable experience and excellent customer service form start to finish.
2 August 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great friendly staff used company before and will use again
Great friendly staff, very knowledgeable
1 August 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Diana at DFS Giltbrook was very helpful…
Diana at DFS Giltbrook was very helpful and friendly. She helped us choose the right sofa and made the whole process easy. Great customer service.
27 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Friendly and answer questions clearly…
Friendly and answer questions clearly and accurately. Highly recommend you team at Giltbrook
31 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff very helpful
Great help told us everythlng we needed to know, nothlng to much trouble
31 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dee served me she was pleasant polite…
Dee served me she was pleasant polite and not at all pushy, she answered all my questions and knew all the information we requested. She was patient whilst I made a call to my son to get my room measured and we had pleasant chat about dogs, so she was engaging and not at all pushy in any way.
28 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Positive experience
Good shop well laid out, great friendly sales assistant Becki pleasure to work with
28 July 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Felt at ease the moment we walked…
Felt at ease the moment we walked through the door, making our whole experience of buying the right sofa so much more enjoyable.
Staff were delightful and very accommodating in every aspect of our journey.
19 July 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
DFS Giltbrook.
Only went for a look,but ended up buying two,two seater sofas, staff were very good, we were looked after really well,made us welcome. Thanks to all the team.
27 July 2026
Unprompted review
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Lovely experience buying my sofa
Lovely experience buying my sofa. Stuff were very helpful. Great service
26 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was willing to help and make sure…
Was willing to help and make sure everything was that you needed it to be.
26 July 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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