Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... See more
Company replied
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See what reviewers are saying
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... See more
Company replied
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... See more
Company replied
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience
Mark, the sales man was very knowledgeable and helpful on the products and services that are available.
9 August 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Immaculate showroom and pleasant and…
Immaculate showroom and pleasant and welcoming staff.
Lewis handled our enquiry and we ended up buying the sofa there and then such was his enthusiasm over the sofa and price
9 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were nice and explained all…
The staff were nice and explained all the info well and answered all questions without any problems.
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Fantastic store
Fantastic store, very knowledgeable about their products. Listened to what we needed and advised on products that would suit our lifestyle.
2 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent customer service from Paul
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Really professional
Really professional, very helpful and explained the sale.Paul was excellent.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service highly recommend no…
Excellent service highly recommend no pushy sales knowledgeable staff
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
My experience was really with mark he…Mark can’t thank him enough he was brilliant
My experience was really with mark he made me feel at ease and got me a cappuccino and I saw the two seater and the one chair that I like and we had a natter and he wasn’t push or try and change my mind he listened too me and In had my last recliner 17 years so it was time too get another one I recommend you too all my friends you are very good company so thank you so much.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Zak was AMAZING!!
Zak was super friendly and very informative. It was our first time buying a sofa and he made it so intuitive and straightforward, also just a lovely bloke and great fun
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Really good service
Really good service. Got exactly what I wanted. Very friendly staff.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Pamela was a great sales agent
Pamela was a great sales agent, took good care of us and helped us find the best deal for the Sofa & Recliner. Would definitely recommend.
8 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thanks for your lovely feedback, we’re glad to hear Pamela met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great selection of good quality sofas…
Great selection of good quality sofas with helpful staff.
26 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff very friendly and helpful when…
Staff very friendly and helpful when looking to buy our new suite.
31 July 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I was warmly welcomed into the store…
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was very impressed by not only him but how well the store was laid out and the cleanliness of it. The customer service exceeded my expectations and was excellent.
7 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and quality of product we decided to purchase from DFS, without Louis serving us we likely have not have made the purchase.
Regards,
Steph and Andrew
6 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Customer Service
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help with the configuration as we have a big room and we didn’t know what to get. Fantastic customer service.
6 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Zack
Zack! Thank you for helping us choose the sofa we wanted! After a full day of a sofa shopping, he made the purchase super easy and we got exactly what we wanted. Thanks again
6 August 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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