John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more
Company replied
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See what reviewers are saying
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more
Company replied
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more
Company replied
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
- 0333 999 9815
4.9
Excellent
5K reviews
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We visited DFS Farnborough a couple of…
We visited DFS Farnborough a couple of times to decide on our new sofa and dealt with a lovely lady called Sylvia. Sylvia was very helpful, non-pressuring and answered all questions. We changed our mind at the last minute due to sizing and she agreed with our decision rather than pressuring us to get the more expensive and larger one. Great experience, thank you!
27 June 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sylvia.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service from Tyra
Tyra was very helpful and took time and effort to understand what we were looking for. She fully explained everything and answered all our questions.
27 June 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tyra.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sylvia
Sylvia was highly professional throughout our visit, today. With bags of personality, Sylvia made the whole experience pleasurable.
26 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service from the teams
Great service from the teams, gave us all the info we needed
22 June 2026
Reply from DFS Furniture - Farnborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Happiness satisfaction but need work on…delivery as early as possible
Happiness satisfaction but need work on delivery
15 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great service from start to finish
Great service from David start to finish, the process for getting our sofa delivered was clearly communicated, and the price was very good :)
21 June 2026
Reply from DFS Furniture - Farnborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The lady that served me was very polite…
The lady that served me was very polite and patient. No pushy sale and good advice
21 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Made helpful suggestions but didn’t…
Made helpful suggestions but didn’t push for a sale. Was happy for us to continue looking and ultimately we came back to make a purchase
20 June 2026
Reply from DFS Furniture - Farnborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very nice lady no pushing and explained…
Very nice lady no pushing and explained everything.
20 June 2026
Reply from DFS Furniture - Farnborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Made us feel so welcome and explained…
Made us feel so welcome and explained everything took his time to tell us everything Ben was a really good man and let us take our time to decide can't thank him enough
18 June 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
I was very happy with the help I…
I was very happy with the help I received from one of the sales team, unfortunately I can't remember his name but hopefully he'll know who he was! He was very attentive from start to finish without being pushy and explained everything I needed to know plus was quick to ascertain what I was looking for.
17 June 2026
Reply from DFS Furniture - Farnborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were impressed with all the products…
We were impressed with all the products available and found it difficult to choose because there were so many great options.
Silvia was incredibly helpful throughout the entire process. She spent time with us discussing our needs, helping us narrow down the selection, and ensuring that our choice would fit perfectly within our space. Her knowledge, patience, and advice made the decision much easier.
To make the experience even better, she helped us secure additional products along with free delivery and a discount, which we really appreciated.
We were also very pleased with the finance program. The approval process was fast, simple, and hassle-free.
Overall, it was an excellent experience from start to finish. We are very happy with both the service and the products, and we would highly recommend this store to others.
15 June 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Silvia met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Billy Byrant made process so easy and…
Billy Byrant made process so easy and straight forward. He knew his stuff, very helpful.
13 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Ben is so helpful but not overbearing
Ben is so helpful but not overbearing . Professional and knows his products and the care that comes with it
14 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
David was exceptionally helpful
David was exceptionally helpful, patient and professional in his service this morning, made the choice so easy and enjoyable. His knowledge was excellent and he listened the whole way through. Would highly recommend.
14 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience. Felt really comfortable and felt listened to
Would Definetly recommend
14 June 2026
Reply from DFS Furniture - Farnborough
Hello Els,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great customer service from Tia
14 June 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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