I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
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This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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After spending £2.5k I believe a…
After spending £2.5k I believe a delivery charge of £129 is extortionate
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
Matt explained everything in detail and…
Matt explained everything in detail and was very impressive with his explanation.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Welcoming but not pushy
Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Shopping for a new sofa
I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing.
I explained what I wanted and she took me straight to a sofa that fitted the bill. She was very helpful, explained the benefits, prices, extra options and likely delivery time. She offered me a drink and was very pleasant through out. I couldn’t have had a better experience.
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Good service.staff very helpful
22 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Not pushy no pressure professional …
Not pushy no pressure professional customer service
9 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Great service
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us!
The team are super friendly , knowledgeable and provide a very personable service. They introduce themselves and allow you the time and space to browse , as opposed to other business that may follow/pressure you, this is greatly appreciated!
Would definitely recommend Eastbourne DFS.
21 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
A lot of choice and very helpful staff…
A lot of choice and very helpful staff I had Emma helping me and she explained everything that I needed t know
20 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
The member of staff was very helpful &…
The member of staff was very helpful & extremely pleasant. Very good Customer Service.
20 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We saw Emma at the Eastbourne branch
We saw Emma at the Eastbourne branch. We told her what we were looking for and Emma came up with the solution. Thank you so much Emma for all your help
15 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We are really happy that Emma met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The knowledge and friendliness of the…
The knowledge and friendliness of the staff. Also giving us clear explanations and time to think. The coffee offer was a nice touch. The variety of choice was good.
18 August 2026
Reply from DFS Furniture - Eastbourne
Hello June,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff
We were helped by very friendly, knowledgeable sales staff who talked us through our options thoroughly. We’re very happy with our choice of sofas, and we’re delighted with the service we received.
17 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
Staff don't hassle you, but when it comes to buying they're very helpful and informative.
Jason sat with us and went through the whole process and gave us all the information we needed.
10 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jason.
Kind Regards,
Jordan
DFS Customer Support
I paid £800 deposit on monday 10th and…
I paid £800 deposit on monday 10th and was told on that finance failed so would het a call on Wednesday to sort out the refund which didnt get a phone call and then a week later still waiting and got to wait for it to process then 3-5 working days from then to get my mo ey back absolutely disgusting from disgusting
10 August 2026
Reply from DFS Furniture - Eastbourne
Hi Adrian,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated. Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
This decision is not made by DFS, I can appreciate this process may be frustrating and apologies for any inconvenience caused.
After reviewing the order I can see you have reordered and the deposit paid has been transferred across. As you have transferred the deposit, this is not due as a refund as well. Rest assured I have arranged for the store to call and discuss this with you in greater detail to avoid any further confusion.
Kind regards,
Lia
DFS Customer Support
Excellent service and good selection of…
Excellent service and good selection of sofas available
17 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
James - very helpful
James was great. Really attentive, friendly and easy to talk with regarding our order. James was informative, helpful, knowledgeable and caring.
Thanks James!
15 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with James.
Kind Regards,
Jordan
DFS Customer Support
A very positive experience! But with a caveat!
Very helpful showing us different options like removable arms for ease of delivery. We were not followed around but could try everything at our own pace which was appreciated as we never felt pressurised even though it took some time to decide! Exceptionally nice staff. Upon ordering everything was explained very well and even checked by another staff member for clarity. Would recommend.
Update to this - since writing this glowing report, an issue has come to light about our order which we only realised after doing online research on DFS website. We rang customer service number since you cannot ring any store direct and they said they would get the manager of store to call us. Over two hours passed, no call so we rang again only to be told it takes 3 days for a store to call you. Really??!! This is NOT customer service hence marked down
14 August 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great attentive service from Emma
14 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good knowledge.
Advised all we needed to know about our sofa purchase. Staff frendly and helpful.
14 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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