We had a really helpful shopping experience with John at DFS Dundee Kingsway (16th August 2026). We chose the Layla sofa bed for us and are hoping to be really satisfied with the product.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about. Sh... See more
Company replied
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informa... See more
Company replied
We have shopped previously with dfs and wanted to go back to get a new sofa for redecorating On arriving we got Beth, I showed her a pic and she showed us the exact sofa which was the one we went fo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and personable
Jackson was very friendly and personable. He went through multiple sofa options to make sure I was happy with what I was going for. He didn’t rush me, which I was grateful for. Discount would have made the review an 11 😂.
4 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean the Sales assistant was so helpful. …
Sean the Sales assistant was very strong on his product knowledge but more than that he listened to what I needed and made sure I was aware of all the different options I could consider to meet my needs. He was very attentive but definitely not pushy. I’d recommend dfs to others. Looking forward to receiving my furniture.
13 July 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from the…
Excellent customer service from the minute we arrived until the minute we left staff name Sean
13 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great sales person
Great sales person. Felt well looked after. Sofa arrived ahead of lead time, delivery men were great. Excellent
31 May 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The service at DFS Dundee was amazing!
The service at DFS Dundee was amazing! We got exactly what we needed. All the staff were so friendly and helpful especially Amy and Ellie who looked after myself and my Mum when we were purchasing our sofas. Great service!
11 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff all very friendly
Staff all very friendly, Emily was very helpful and knowledgeable when it came to purchasing a sofa that was designed for family life. She took time to go through everything with us and we didn’t feel rushed or pressured into anything! Can’t wait to receive our new sofas and will recommend dfs to others!
12 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
From the minute we walked in the door…
From the minute we walked in the door of D.F.S WE FELT WELCOME. There was no pressure from staff. We walked round store at our leisure, staff showed us to the sofa we were looking for and when we were ready, Amy came to our assistance and told us what we needed to know. Amy also gave us time to make a decision and even to visit other stores in the area. Amy was pleasant and polite, laid out all the options of the furniture we were buying. We were delighted with the purchase and can't wait for delivery.
ELLEN was just as pleasant and polite and very helpful when my daughter decided to buy her furniture.
Well done D.F.S.for employing such pleasant staff.
We will be back.
11 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisers. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Holly M
DFS Customer Support
The staff were excellent
The staff were excellent. No pressure to buy. A smooth transaction. Would highly recommend.
11 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Ellie was amazing
Ellie was amazing, she is extremely helpful, knowledgeable and made me feel so relaxed when choosing my new settee
11 July 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had Ellie helping us today which…
We had Ellie helping us today which made the experience very good.
11 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Comfortable chair extremely nice salesman
The salesman took time to help and put or mind at rest about certain aspects of our purchase. We will certainly go back to DFS when looking for future furniture requirements
10 July 2026
Reply from DFS Furniture - Dundee
Hello George,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful sales lady
Helpful sales lady, with good knowledge of product and a cheery patient disposition
11 July 2026
Reply from DFS Furniture - Dundee
Hello Gene,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Jackson in the Dundee store was really…
Jackson in the Dundee store was really good and helpful.
10 July 2026
Reply from DFS Furniture - Dundee
Hello Kelvin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Start made us very welcome
Start made us very welcome. Explained all the benefits that came with purchase
9 July 2026
Reply from DFS Furniture - Dundee
Hello Janice,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello Derek,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lovely man very good customer service 💯%
9 July 2026
Reply from DFS Furniture - Dundee
Hello Naveed,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.