Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Extremely helpful sales assistant, Ailyah, told her what I was looking for, the configuration I was after and she showed me the perfect sofas, ordered on the spot! Fantastic service, can’t wait for de... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff were very welcoming and the lady…
Staff were very welcoming and the lady who looked after me Ailia, she so friendly and professional. She made me feel valued and respected. She was timely and honest throughout our conversations and gave me the opportunity to make decisions on my own without force or coercion.
30 May 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ailia.
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Ben
Great customer service from Ben, very helpful in talking us through different options and the pros and cons of each.
29 May 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Tony at Merry Hill made us very welcome
Tony at Merry Hill made us very welcome
He was professional, friendly and knowledgeable about the products
Thank you
30 May 2026
Reply from DFS Furniture - Dudley
Good Morning,
We are really happy that Tony met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dudley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ben & Sam,a credit to the store,made…
Ben & Sam,a credit to the store,made everything easy and straightforward in choosing our sofa.
29 May 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben and Sam.
Kind Regards,
Jordan
DFS Customer Support
Tony was so helpful talking through…
Tony was so helpful talking through different options and colours with no pressure
28 May 2026
Reply from DFS Furniture - Dudley
Hello Karen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Your knowledgable and helpful staff…
Your knowledgable and helpful staff made the process enjoyable.
28 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service from Matt
Matt is the member of staff who helped us out and sold us our new sofa. He was a pleasure to talk to and although in sales wasn’t pushy or too much. He explained everything well and ensured we understood each stage of the process. A true asset to the team
23 May 2026
Reply from DFS Furniture - Dudley
Hello Lucy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with May.
Kind regards,
Lia
DFS Customer Support
Fabulous service great selection
Fabulous service great selection of stock, we had a excellent experience choosing our suit. 100% thank you.
Ps Great coffee 👍
26 May 2026
Reply from DFS Furniture - Dudley
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
David who dealt with my order was…
David who dealt with my order was lovely explined everything full... did not rush me and made me feel at ease.
25 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
I think his name was Matt?
I think his name was Matt?? He was absolutely brilliant so patient I came in a few weeks ago and he was really good with pointing me towards the best sofa and today I went back and purchased and he was so friendly and down to earth. Thank you so much!!
25 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Matt in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Matt was fantastic
Matt was fantastic
Made the experience an enjoyable one
Answered all our questions well and reassured us
24 May 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and knowledgeable
Tony was really friendly and knowledgeable and patient with us on decision-making
16 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
EXCELENT SERVICE
i think the young mans name was Matt, he could not have done enough for us i am a night mare when shopping, he was so lovely and patient, explained everything in detail, answered all our questions, a really lovely shopping experience thanks to Matt, thanks again take care. would highly recommend DFS to every one. thanks Mark and Steph
23 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service in store today !
Great service in store today !
Great sofa selected at an awesome price !
23 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I purchased 2 two seater Dylan sofas
I purchased 2 two seater Dylan sofas.
Matt was very helpful in helping with the purchase. Was able to advise all available options and answer all my questions. I would highly recommend
23 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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