Matt your sales guy was amazing. Gave him measurements of living room and alcove etc. Went through lots of configurations. Took his time to get everything so as it fitted perfect. Top credit to him... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Unfortunately I’ve forgotten the representatives name but he was lovely to work with. He was friendly, helpful, talked me through everything, explained everything well and efficiently. Pleasure to dea... See more
Company replied
Great service we new what we wanted so went straight to items the employee was very good gave us drinks and informed us of all the additional products very happy. Would have liked it delivered a bit... See more
Company replied
Staff were very welcoming and the lady who looked after me Ailia, she so friendly and professional. She made me feel valued and respected. She was timely and honest throughout our conversations and ga... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Dfs Brierley hill
Unfortunately I’ve forgotten the representatives name but he was lovely to work with. He was friendly, helpful, talked me through everything, explained everything well and efficiently. Pleasure to deal with and I left a happy customer
10 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Impressed
Very helpful and knowledgeable team so happy to help and go the extra mile cery impressed with my experience at dfs merryhill from floor staff to management
2 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello Jeanette,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Helpful staff
The store didn't have exactly what I wanted. But, the staff were helpful, patient and polite.
8 June 2026
Reply from DFS Furniture - Dudley
Hello Sue,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
We only popped into your Merry Hill…
We only popped into your Merry Hill store...... just looking for 2 ,3 setters in zinc....we first spoke to Sam your Manager...we popped back home to make sure of our sizes....then went back to the store and spoke to Dan......we placed the order and now we just wait for the delivery....your sales team are excellent!! Thank you!!
....
1 June 2026
Reply from DFS Furniture - Dudley
Hello Gill,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt your sales guy was amazing
Matt your sales guy was amazing. Gave him measurements of living room and alcove etc. Went through lots of configurations. Took his time to get everything so as it fitted perfect.
Top credit to him and a credit to your company
8 June 2026
Reply from DFS Furniture - Dudley
Hello Dean,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind regards,
Lia
DFS Customer Support
Very friendly and talked us through all…
Very friendly and talked us through all we had to do too purchase our new sofa
8 June 2026
Reply from DFS Furniture - Dudley
Hello Mrs Watton,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello Sophie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, he was really helpful and friendly. Listened to what we wanted and needed. Would definitely recommend.
8 June 2026
Reply from DFS Furniture - Dudley
Hello Chelley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Happy with sales team
Happy with sales team. Understood info given. Explained re different leathers etc.
1 June 2026
Reply from DFS Furniture - Dudley
Hello Kay,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tony was great
Tony was great! Made my shopping experience easy and simple. Would 100% recommend going to dfs.
7 June 2026
Reply from DFS Furniture - Dudley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service from Tony
7 June 2026
Reply from DFS Furniture - Dudley
Hello Amanda,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent sales approach
Our sales person was brilliant. No hard sell, just information on products.
6 June 2026
Reply from DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I had an amazing and excellent…
I had an amazing and excellent experience. The sale guy was detailed and friendly.
5 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Matt was great!!
Matt was great!!! Had a laugh light hearted had a coffee brought a sofa 🥹
5 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful went through everything…
Very helpful went through everything with me, explained everything very well to me very pleased with his manner and how he presented himself, I now can't wait to get my new sofa
27 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who dealed with us when we…
The person who dealed with us when we made our order explained everything well and was very helpful and polite.
3 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service we new what we wanted so went straight to items the employee was very good gave us drinks and informed us of all the additional products very happy.
Would have liked it delivered a bit sooner but understand why it could take 12 weeks.
3 June 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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