Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... See more
Company replied
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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The gentleman at Merry Hill store
The gentleman at Merry Hill store , think his name was Sam, was very helpful and knowledgeable , without being intrusive We would have no hesitation in returning to this store for any further purchases
23 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Update on my review
Update on my review the pictures I have shows what you are paying for when you buy furniture from DFS merry hill. Rubbish used to make furniture cheap from abroad. As I can't upload pics I can't show you. Don't waste your money the 15 year warranty is not worth the paper it is written on.The manager told me not to sit on the chair for long time what a comment.
4 August 2026
Unprompted review
Reply from DFS Furniture - Dudley
Good Afternoon Mr Bagley,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
I have looked at your order and completely understand your frustration. As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard.
The 15 year warranty covers you for frame and springs however unfortunately the issue raised with your furniture is to do with your interiors. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your furniture, apologies again for any inconvenience this may cause.
Kind Regards,
Lorraine E
DFS Central Customer Support
Ben at dfs merry hill was brilliant
Ben at dfs merry hill was brilliant, gave me all my answers I needed to know, was well polite and really great help thank you
4 August 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
5 star ⭐
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across as pushy or trying to force any extras etc! On a whole a great experience in the store and hopefully the delivery goes as well as this did.
2 August 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Aaliyah greeted us on arrival and left…
Aaliyah greeted us on arrival and left us to browse. She came back and checked on us after a suitable amount of time and answered our questions. We were not ready to order that day as we couldn't decide on a colour. She emailed us 2 of our options. After discussions we decided on a different colour and re visited the store to find her again. She dealt with our order efficiently and we thought she was absolutely lovely. She explained everything perfectly!! 10/10 from us x
2 August 2026
Reply from DFS Furniture - Dudley
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic customer service,
Fantastic customer service,
Very welcoming, Was able to amswer all questions asked, in depth.
2 August 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Aliyah was really lovely
Aliyah was really lovely and knowledgeable she made us feel comfy at keep changing our mind and helped us
We would give 11/10 she understood what we were worried about from our dog etc
2 August 2026
Reply from DFS Furniture - Dudley
Good Morning,
We are really happy that Aliyah met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service throughout
Excellent service throughout, everything was explained fully to me, even down to the aftercare service if required.The Staff member who served me was very friendly and answered all the questions I asked . I shall certainly recommend friends and family to DFS. Thank you
1 August 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Tony
Fantastic service from Tony, I believe his name was. He was super friendly and not pushy at all. Walked us through the options and price points making sure we understood everything. Really happy with the service and the product
1 August 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. Extremely friendly and knowledgeable. A great experience choosing furniture. Couldn’t fault any aspect. Thank you.
31 July 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly staff new information on all…
Friendly staff new information on all sofas clean showroom
23 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great experience at DFS Merry Hill
Great experience at DFS Merry Hill. Steff was really friendly, helpful and made the whole process easy from start to finish. She answered all of my questions and helped me find a great sofa without any pressure. Really pleased with the service. Thanks again, Steff!
29 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service I had to wait a while…
Excellent service I had to wait a while for Aliyah to serve me as she was called away to sort a problem but was very sorry when she returned but it was fine and offered me a discount most appreciated.
29 July 2026
Reply from DFS Furniture - Dudley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Attentive and friendly staff
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that would match my sofa purchased on an earlier DFS visit this year.
28 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The store manager and other staff…
The store manager and other staff treated as very well . I am very happy with my purchase .
27 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we answered, the assistant wasn’t trying to force a sale or push us like many others can be I would use her name but unfortunately I didn’t quite catch it. Overall it was a good experience.
Thank you.
26 July 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Concise clear no time wasting clear…
Concise clear no time wasting clear response to questions
26 July 2026
Reply from DFS Furniture - Dudley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Ecellent customer service
Excellent customer service from shami, he went above and beyond
26 July 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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