When I went into the Dudley store I was immediately greeted by a friendly face who asked if he could help. I had encountered a problem( not the stores fault at all) but that did their upmost to resol... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... See more
Company replied
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
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Wonderful customer service!!
Wonderful customer service which was dealt with smoothly quickly and very welcoming! Would recommend DFS every time from this experience. The sales colleague was so kind and helpful.
11 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Had been looking for a new sofa for a…
Had been looking for a new sofa for a while, searched the local stores.
Nice clean store, no hard sell, helpful staff, reasonable prices.
Tony the sales chap who dealt with me was friendly, knowledgeable going through all of the details.
9 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Have bought furniture from the store…
Have bought furniture from the store before and so have confidence in their products. There was a special offer on so took full advantage of that.
Good quality.
Staff were friendly and knowledgeable.
9 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
5 stars for Tony at DFS
5 stars for Tony at DFS! He was so helpful and gave us plenty of great recommendations in a relaxed, no-pressure environment. He even gave us some practical tips on measuring up with tape at home to make sure the fit was right. A truly professional and friendly service
9 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service and cooperative staff
7 May 2026
Reply from DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony was great! He was super helpful and made our experience super easy. We did not spend long after finding a sofa suitable for us, swift service as we like. Tony was also very funny making this an enjoyable experience. Thanks Tony!
7 May 2026
Reply from DFS Furniture - Dudley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and no hard sell
Very professional and no hard sell
Answered our questions very clearly
7 May 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Huge thanks to the sales man who helped…
Huge thanks to the sales man who helped me with my purchase and service, he was very professional and friendly. 🙂
4 May 2026
Reply from DFS Furniture - Dudley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Jenny was so polite and tremendously…
Jenny was so polite and tremendously helpful andknowledgeable in assisting us with our choose for a 3,2 and 1 to make the whole experience run so smoothly.
28 April 2026
Reply from DFS Furniture - Dudley
Good Afternoon,
We are really happy that Jenny met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Good service
The store staff didn’t bother us , they allowed us to browse freely without being pounced on. Assisted us when we asked and attended to our requirements perfectly When placing the order. Very polite and communication was excellent. Staff, service and customer service was very good. Thank you
4 May 2026
Reply from DFS Furniture - Dudley
Good afternoon Louise,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great Customer Service
3 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Felt welcome and the staff were…
Felt welcome and the staff were supportive and helpful. Ben looked after us and he was great!
4 May 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Tony was great, lovely furniture too
Tony was very helpful, fun and honest, nice furniture on offer too! Looking forward to receiving it.
4 May 2026
Reply from DFS Furniture - Dudley
Good morning Kevin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Ben did an awesome job of sorting us…
Ben did an awesome job of sorting us out with a sofa and in store deal on a poof. Really friendly.
4 May 2026
Reply from DFS Furniture - Dudley
Good afternoon Brennon,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent non pushy customer service…
Excellent non pushy customer service compared to others. Highly recommend.
3 May 2026
Reply from DFS Furniture - Dudley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony was great, explained everything really well and did not put any pressure on us.
2 May 2026
Reply from DFS Furniture - Dudley
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Friendly helpful staff
Friendly helpful staff. Very helpful but not pushy, lovely experience
2 May 2026
Reply from DFS Furniture - Dudley
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Ben was very helpful when purchasing…
Ben was very helpful when purchasing our new sofa. He informed us of everything we needed to know.
1 May 2026
Reply from DFS Furniture - Dudley
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Matt was super helpful
Matt was super helpful, friendly and answered all my questions - making it an easy decision and a happy one
Excellent service
30 April 2026
Reply from DFS Furniture - Dudley
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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