DFS Furniture - Colchester Reviews 

Elaine the sales assistant was so helpful and informative but also friendly and polite . We purchased our sofa bed and hope our son and daughter in law will be happy with it . .

Smell in showroom was lovely, wish i knew what it was. Assistant introduced himself very quickly, very helpful. Helped us get what we wanted.

Brilliant customer service,very welcoming and the finance was very easy to do.

We were made to feel welcome. All our questions were answered and Chris was very helpful. We weren't pressured and were given time on our own to discuss colour etc. The ordering process was also very efficient.

Clearance item I was interested in was missing the remote, battery pack and charger, meaning its full functionality couldn’t be realised. Sales staff listened, were proactive in sourcing the missing kit and the sale was made. DFS have cleared a returned item and I collect next week. Excellent Customer Service. Very happy.

Very helpful member of staff Mr Singh from the moment we entered the store to when we left.

Very helpful friendly and knowledgeable sales assistant explained everything clearly and in a good manner

i was only viewing today with the intention of looking for some furniture to purchase at a later date to replace and update my property which is currently undergoing major subsidence repair.
I had the pleasure of being assisted by the employee Chris who demonstrated superb customer service skills and was so knowledgeable and helpful and such a great role model for his company employees .
I ended up buying my furniture today and it was only the great non pushy service from Chris that made me do this .

Singh was brilliant explaining everything and making the sale quick and painless

Satisfactory

The gentleman was thoughtful and very helpfu

Great service & very honest, gave great advice, it was a breeze to purchase our furniture

Mabs was excellent, very easy process purchasing our new sofa and made the experience very seamless.

We ordered our sofa just after Christmas and the staff at DFS Colchester were so friendly and helpful. Our sofa arrived exactly as planned and, 6 months on, we are so happy with our purchase, it has exceeded our expectations.

Great experience,
Relaxed atmosphere, Very helpful professional staff with good product knowledge
Thank you very much DFS Colchester

I popped into my local DFS after viewing the website and struggling to decide on the style of sofa I wanted. I was only intending to browse, but ended up finding the perfect sofa & armchair. Chris was extremely helpful throughout the process, answering all of our questions and clearly explaining the available options. He was friendly, knowledgeable, and not at all pushy, which made the experience relaxed and enjoyable. Excellent customer service and a great shopping experience. Highly recommended!

Absolutely Lovely man who dealt with us enjoyed having a look around for future purchases whilst dad picked his armchair that matched the sofas he brought a couple of months ago

Kev was amazing, put no pressure on to us, was really easy and quick and made the whole process really easy. Helped us choose different options for our sofa and couldn’t be happier

I've spoken to lots of sales staff and looked in different shops. We decided to buy at your Colchester branch because Chris was fantastic and so was Kevin. Chris was so helpful and as i had to change the sofa etc which he emailed to me I had to speak to Kevin to order in time for the Summer Sale. I hope they both get some commission.