We have been DFS customers for over 35 years and have always trusted the build quality and customer service received. Last Saturday I visited the Carcroft shop to buy a new suite for my daughter a... See more
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Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... See more
Company replied
Possibly one of the nicest retail experiences I’ve had. From the moment we walked in the door, it was nice to not be pestered by a sales person - we found a member of staff once we’d had a wand... See more
Company replied
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff)**"Brilliant Service
Staff)**"Brilliant Service: ** "We recently visited DFS to look for a new sofa...staff was helped ,friendly, approachable, and happy to answer all our questions."
21 March 2026
Reply from DFS Furniture - Carcroft
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Good experience
The lady who helped us choose our sofa was very good she was knowledgeable about the products.
31 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Dan S was extremely helpful in customer…
Dan S was extremely helpful in customer services. Very knowledgeable very professional with no fuss. Highly recommended
30 March 2026
Reply from DFS Furniture - Carcroft
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We ejoyed our visit was allowed to…
We ejoyed our visit was allowed to just wonder and have a good look around. The staff were very polite and helpful The gentleman that serve us was very lovely polite and helped us
30 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, knowledgeable. Very happy with purchase can’t wait to get my sofa.
29 March 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who served us was absolutely…
The lady who served us was absolutely amazing knew what we wanted wasn’t pushy & really helped us
29 March 2026
Reply from DFS Furniture - Carcroft
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff are lovely 😍
Staff are lovely 😍
We were left to browse in our own time but knew staff were around if needed. When we found our sofa, we approached them and all our questions were answered brilliantly. Easy process to buy and felt that we were appreciated and our needs understood. We took out the extra material protection cover and this was explained comprehensively with no added pressure.
Thank you DFS !
28 March 2026
Reply from DFS Furniture - Carcroft
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good afternoon Scott,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Massive choice, friendly staff
Great choice of sofas of different types and styles.
Very welcoming and friendly staff who allowed you to wander around freely without feeling harassed or being pushed, but ready to help when requested. They helped with choice and design/colour/size etc also explained everything and didn’t push for us to have the extras. Overall great experience now can’t wait for the sofa to arrive.
27 March 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful, knowledgeable staff
We were given space to look around at our own pace. Didn’t feel pressured to buy. Once we found our desired sofas the salesman was very helpful. Everything was very well explained and all our options talked through.
27 March 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick response from the Chat Bot put me…
Quick response from the Chat Bot put me in touch with a nice lady. We spoke about a deal for two sofas that were not bundled - got a small discount. Very very clear with details of product and restrictions
24 March 2026
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 4* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
wasales reviews pleasant but funtional as always…
was pleasant but funtional as always exactly what i needed to know
24 March 2026
Reply from DFS Furniture - Carcroft
Good afternoon Allan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady (Shannon) gave a lovely…
The young lady (Shannon) gave a lovely welcome, fantastic customer service when needed and her knowledge was outstanding, thank you
23 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good morning Hayley,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service from staff
Excellent service from staff, especially Neil and mostly Matt who took our order. Matt made the purchase straight forward and was knowledgeable and informative. Even our little Patterdale was impressed. Thank you.
21 March 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Dry good customer service
Dry good customer service
Answered all questions
Friendly service
9 March 2026
Reply from DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Good
Very helpful, answered all questions, gave good advice with our personal requirements, and didn't try to be pushy . Very friendly.
16 March 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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