We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more
Company replied
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Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... See more
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First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
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I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
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Michael was amazing 👏
Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showed us other suitable options within our price range.
We came away very satisfied with our purchase 😀.
Thank you Michael if we could give you 11 out of 10 we would even though I wasn't able to successfull with the display only furniture I had my eye on .😀🤣😀
28 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
The customer service from John was fantastic from start to finish, he was friendly, welcoming and helpful throughout the whole process. I’m really pleased with my purchase and had a great experience!
3 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The lady was lovely she explained…
The lady was lovely she explained everything to us which she took her time to do so.
3 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great service at DFS
The process of buying a new sofa from DFS was incredibly smooth and easy. We were lucky to deal with David. David was a friendly and well informed sales assistant and was a pleasure to do business with. If I were to buy a sofa soon again I would purposely drive to the cribbs causeway store again so as to deal with David again. Many thanks,
Mr Jeffries.
2 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Really easy transaction sales person…
Really easy transaction sales person not pushy great experience
2 August 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Delivery of Rise N Recline chair…
DFS delivered my Rise N Recline chair on the day it was due in the timeframe they specified. Quickly put together by 2 men who also took away the rubbish all within 10 minutes
26 July 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Lady that served us was very friendly…
Lady that served us was very friendly and professional
1 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
New sofas
Neil made us feel very happy with our choices by explaining everything in detail and making sure we are going to be pleased with our new sofas.
1 August 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neil.
Kind Regards,
Jordan
DFS Customer Support
Great experience with Lynda
Great experience with Lynda, helpful and informative and helped us order easily!
31 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
We were looking for two smaller sofas…
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble to ring around other stores and managed to get us another ex display in the same range! Not only did he save us money but was knowledgeable, professional and attentive at all times. Fantastic service!!!
30 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Tom was excellent
Tom was excellent. He gave us time and space when we needed it but was also available, responsive and knowledgeable when we had questions.
29 July 2026
Reply from DFS Furniture - Bristol
Good Morning,
We are really glad to hear that our amazing store staff helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lorraine E
DFS Central Customer Support
Great service in store
Great service in store. Really helpful finding the same sofa I had ordered before.
8 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful & knowledgeable salesman
26 July 2026
Reply from DFS Furniture - Bristol
Hello Chilly,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
I had found 2 different sets of…
I had found 2 different sets of furniture that I wanted and I found the staff very helpful in showing me these. The woman serving me showed me all the different fabrics that they came in. It was a easy and pleasant experience
26 July 2026
Reply from DFS Furniture - Bristol
Hello Sarah,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Marie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Helpful salespeople
Helpful salespeople, let us try lots of sofas before purchase. Sales process straightforward. Only issue is DFS does not offer a service to remove old furniture which I would have happily paid for hence not 5 star.
22 July 2026
Reply from DFS Furniture - Bristol
Hello Mike,
Thank you for your kind review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
CHAIR To HELP with recovery after Hospital Stay
I wanted a riser recliner as not long been discharged from hospital and this would help with my recovery
17 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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