DFS Furniture - Brigg Reviews 

3,057
TrustScore 5 out of 5

4.9

Mill Close, Scawby Road, DN20 9JH Brigg, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

DFS Brigg has a great selection well displayed. Sales team were not overbearing. They were friendly and helpful when required. So making a for a relaxing not pressured time. Charlotte helped us see ou... See more

Company replied

Rated 5 out of 5 stars

Great service, really helpful staff who explained everything and our options before making a final decision which made it feel like you were not being pressured into anything. Can’t wait to receive ou... See more

Company replied

Rated 5 out of 5 stars

Excellent experience buying the sofa I wanted in the Brigg store. Never hassled, until I made contact with the member of staff. Then the staff member was very helpful and knowledgeable with offering... See more

Rated 5 out of 5 stars

The store was very well presented, with a huge selection of furniture. The staff were welcoming and attentive but not pushy. But, they were there when needed. Dean was very knowledgeable and efficien... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom

  • 0333 999 9731

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,057)

96,596 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DFS Buying sofa Great service with a smile

Great service with a smile no pushy sales lovley salesmen couldn’t do enough for us

3 April 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

From the moment we walked in we was…

From the moment we walked in we was made to feel welcome. Great customer service and display. Walked with a new sofa and smiles on our faces

1 April 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience regarding dealings in the past with a different company. Nothing was to much trouble everything was explained with our purchase from Barry at brigg store. We never felt obligated to buy no pressure very happy and professional. Also the item we purchased came down the next day 300 in there sale and they price matched it and honoured us the difference

24 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Barry met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Over many years I have bought lounge…

Over many years I have bought lounge furniture from from dfs and their attitude has never changed, they leave you in peace to look around ( no pushy sales talk) so when you need a sales person just look stick your hand in the air and wave at them and they will come to you and answer any questions you have.
Oh yes and the quality of the furniture is very good. MB.

23 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Molly,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service with attention to detail…

Great service with attention to detail regarding the suite we choose today.
The showroom is very well set out and very clean.

29 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Well maintained shop with a good range…

Well maintained shop with a good range of options
No pressure on entry and left to browse
Open to questions when needed and explanation very good

29 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Caroline was excellent thank you

Caroline was excellent thank you. Very friendly and professional. Everything was fully explained and confirmed with us.

28 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Ray,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful n polite friendly service.

Very helpful n polite friendly service.
Everything explained in detail.a good experience.

26 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS Brilliant from picking the sofas to…

DFS Brilliant from picking the sofas to having deluvered. Got to say the 2 delievery lads were perfect and such good attiutdes

24 March 2026
Unprompted review
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

An exceptional experience at DFS Brigg

We were going to order online but instead decided that it would be better to talk to an expert face to face. We knew what we wanted but it's always more personal if you have someone who knows what they are doing to talk to. We found just that person at DFS in Brigg. The showroom was only a 35 minutes drive away and we were greeted with quite a few very cheery "good mornings" as we entered which was nice. We spoke with one of the sales team (Colin) who was so helpful in getting our requirements right, there was no "pushy" sales patter it was all "take your time" and "are you sure" all in all a very welcomed and pleasant experience.
Our order complete Colin explained what the process was up to and including delivery. Then a second member of staff came and double checked our order with us before we went ahead and paid (we were offered the 0% interest free option but we decided against it). The cherry on the cake was on top of the savings in the current sale Colin also made us aware of a further discount on the DFS spend and save offer which gave us a further £200 saving, Happy days!
What an experience from start to finish 10/10 DFS and especially Colin a true top bloke

24 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Purchase of a suite and coffee table with no pressure at all…

We made 3 visits to the store and saw Dean on every visit
Dean made us very welcome and had alot off time for us as customers
He is very through about his job and explained everything from start to finish
Would recommend this service to others

23 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Did a good job of explaining the ins…

Did a good job of explaining the ins and outs.

16 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We had a lovely experience in store…

We had a lovely experience in store with the lady who sold our sofa to us. This is for our first home and her patience was really appreciated, we had to change our minds and start again due to our original choice not fitting. The lady was understanding and made us feel comfortable when we were stressed, we accidentally made her go over her work hours, however not once did we feel rushed. She happily stayed to make sure we were happy with our purchase.

21 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent

22 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Dean is fantastic- DFS Brigg

No pushy salesman but helpful and informative when asked for help.

15 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Great advice

Great advice. Sales assistant was very helpful. Not pushy, left us to decide and get on with it, then supported us with answers to questions when needed.

15 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good selection.

I enjoyed our visit today, a great choice of seating and friendly, knowledgeable staff.

14 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning Roger,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff answered all…

Very helpful staff answered all questions asked

14 March 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning Andrea,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look