Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... See more
Company replied
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Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
Company replied
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... See more
Company replied
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Friendly girl very knowledgeable and…
Friendly girl very knowledgeable and listened to my needs.
4 May 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff
2 May 2026
Reply from DFS Furniture - Brentford
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Good afternoon Roger,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Because The service was excellent.
27 April 2026
Reply from DFS Furniture - Brentford
Good morning Safia,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Good customer services
We knew what we wanted I was having banter with the staff he entertained my jokes and overall did a great job to ensure we left happy. His colleague we spoke to aswell was helpful and polite.
25 April 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I recently visited DFS today to buy a…
I recently visited DFS today to buy a sofa, and I couldn’t be happier with my experience. The staff was incredibly helpful, informative, and approachable throughout the entire process. I love exploring a wide range of sofas—there’s something for everyone, from modern designs to classic styles. Finding the perfect sofa can truly elevate a living space!
26 April 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Both Staff helped me with my order…
Both Staff helped me with my order today, at different stages & both the lady & the gentleman in the Brentford store were friendly warm & professional- it’s refreshing to have such a positive overall experience in retail nowadays.
5 star rating from me.
22 April 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Steve was a great help
Steve was a great help, he patiently advised us. And took time to explain everything, even when we hadn’t made up our mind yet.
21 April 2026
Reply from DFS Furniture - Brentford
Good morning,
Thanks for your lovely feedback, we’re glad to hear Steve met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Leyla was brilliant and made us coffee…
Leyla was brilliant and made us coffee and was very helpful
20 April 2026
Reply from DFS Furniture - Brentford
Good morning Freya,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Amazing Staff!
The staff were amazing and super helpful. The team member was lovely and showed great patience with us and was able to explain everything clearly and effectively. Thank you!
19 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Member of staff was lovely
Member of staff was lovely, so helpful and very friendly. She made my experience so easy. So happy and amazing.
19 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was excellent
Customer service was excellent. The staff member explained everything very clearly and helped us through the order process, carefully explaining finance options, warranty and cover, proper maintenance, and recommended options for recycling old furniture. Lovely experience
18 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Steve the manager
I visited a couple of sofa stores, but what made me choose this one and help with my decision was Steve, the manager. He was friendly, energetic, and extremely knowledgeable. He spent around three hours with me, patiently answering all my questions and making sure everything from measurements to sofa care was thoroughly explained. I never felt rushed, and his attention to detail really stood out which I return I trusted to make the purchase with confidence. I’d definitely recommend asking for Steve and will be recommending him to family and friends. He’s a real asset to the store, I hope he continues to be recognised and is rewarded with the success he deserves.
Thank you - I can’t wait to receive my sofa! 😊
15 April 2026
Reply from DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Your agent explained all coast clearly…
Your agent explained all coast clearly so there was no hidden charges
14 April 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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