Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... See more
Company replied
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See what reviewers are saying
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
Company replied
My whole experience was great. Sweeda Azam listened carefully to what my requirements were and expertly showed me a range of options that fitted. Then she brought me a coffee and gave me time to tes... See more
Company replied
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
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Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Quick efficient service.
17 May 2026
Reply from DFS Furniture - Brentford
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good morning Gary,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Warm and Friendly Saleswoman
Warm and Friendly Saleswoman, not pushy let us look and choose gave us time to look and decide as a Family. Very Professional. If I could give more stars, I would give 10 stars. DFS Great West Road Brentford West London.
16 May 2026
Reply from DFS Furniture - Brentford
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I recently visited DFS Furniture Store…
I recently visited DFS Furniture Store and had a really great experience purchasing my sofa. The staff were friendly, welcoming, and very helpful throughout the whole process.
A special thank you to one young lady on the team who was absolutely amazing. She explained everything clearly, answered all my questions patiently, and made the experience smooth and stress-free. Her knowledge, professionalism, and positive attitude really stood out.
Excellent customer service from start to finish — highly recommend this store if you’re looking for helpful staff and a pleasant shopping experience.
16 May 2026
Reply from DFS Furniture - Brentford
Good morning,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Fantastic service by the sales representative and the helping manager...
Fantastic service, 1st class products
4 May 2026
Reply from DFS Furniture - Brentford
Good morning Farhat,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
just what we needed
was pretty easy to select the desired sofa we needed and the team helped all the way
10 May 2026
Reply from DFS Furniture - Brentford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Visited Dfs Brentford multiple times…
Visited Dfs Brentford multiple times before finally deciding on a sofa. Mo was always very patient, helpful and offered all additional upsells (I didn’t go for them but appreciated the pitch). Previously visited the store where service was lacklustre (non existent). Mo really went out his way to assist us and gave us his time and advice. Just bought a £2k+ sofa today!
10 May 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
great service !thank you
10 May 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Brentford
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
fantastic customer service
8 May 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Staff excellent
Staff excellent. Customer service excellent. Choice of furniture excellent.
6 May 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
SOFA buying experience - Steve and Layla were so nice
Steve and Layla were so nice , professional and knew their stuff inside out. I was into browse but ended buying there and then ! I can’t recommend the service here highly enough and the product range was fantastic . Very clear and transparent pricing and everything was explained to me thoroughly
It was a thoroughly seamless and I’m really pleased with my sofa
THANKYOU Steve and Layla , your bosses need ti give you a payrise !!!
Bosses , take heed !
6 May 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
The young man who served me was…
The young man who served me was extremely helpful and very patient.
5 May 2026
Reply from DFS Furniture - Brentford
Good afternoon Mo,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The young lady who serves us was very…
The young lady who serves us was very polite. She was also very informative. Her service was top marks 10/10
4 May 2026
Reply from DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It was an Excellent service provided …
It was an Excellent service provided very, very helpful
4 May 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We have had a great experience in…
We have had a great experience in visiting DFS Brentford. The staff who have supported us were Mrs Leila and one other lady that I forgot her name but Mrs Leila know who was her.
Thanks to their support, we experienced a great support.
Thanks for your support.
4 May 2026
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Good morning Leanne,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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