DFS Furniture - Bradford Reviews 

2,696
TrustScore 5 out of 5

4.9

Valley Road, BD1 4AG Bradford, GB


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Rated 5 out of 5 stars

A very pleasant young man who was very knowledgeable helped us. He explained the finance details very clearly. He took our order and explained everything. He also explained about replacement covers an... See more

Company replied

Rated 5 out of 5 stars

We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more

Company replied

Rated 5 out of 5 stars

Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish. Nice & polite bloke & he leaves you to look around & to make choices for you... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,696)

99,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is now our third purchase from…

This is now our third purchase from DFS, but first from the branch in Bradford and they never fail to disappoint. Great selection of styles & prices and the staff are always friendly and helpful.

8 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

From start to finish the sales man was…

From start to finish the sales man was amazing from offering us a coffee to explaining all our options,he was friendly, professional without being pushy,it made buying our new sofa's so easy and relaxing and enjoyable highly recommend DFS they were just amazing.

6 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience…

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of our questions without any pressure. Nothing was too much trouble.

Excellent customer service from start to finish – a real credit to the team. Thank you, Akaash!

3 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, not pushy, just left us to look around and decide what we wanted, and then were very helpful in sorting everything out.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Very nice experience and staff

We had a very pleasant experience with very helpful staff.
The girl who helped us with our order was really helpful and patient and explained the ordering and delivery process very well, going over it a couple of times and answering any questions with confidence.
We would have no hesitation in recommending DFS -this our fourth order with DFS over the years and we've never had any issues.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fantastic help and friendly team

Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd definitely come back to this store again.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

1 August 2026
Unprompted review
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and very patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service by Aakash today

Great service by Aakash today. Very knowledgable and patient!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Really easy to order the sofa

Really easy to order the sofa
The customer service was excellent and we were helped by a lovely young man who was very friendly and professional.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

A great service all way round

A great service all way round, the young gentleman that attended to us was very courteous and polite gave us all the information we needed to know in a very concise and clear manner a credit to the company and the young lady that came to check all the information was all of the above in equal measure

1 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service . I recommended

31 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had an amazing customer service…

We had an amazing customer service salesman called Akaash (sorry if I spelt it wrong) he was very helpful and accommodating to our needs.

28 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Review

From the moment we set foot in store. We were promptly greeted by Aakash who was absolutely incredible in choosing our sofas. Everything about the experience was so smooth and easy.

15 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Extremely helpful

Wasn’t pushy, very polite and helpful

20 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Colin,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful Staff

Acknowledged us on entry but left us alone to look around. When we decided what we wanted the member of staff was very helpful and friendly.

27 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Karen,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

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