Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in... See more
Company replied
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
Company replied
Steph was lovely and made it a very relaxed and personable experience. We felt under no pressure and she was very clear and concise explaining everything. We appreciated her warmth and honesty and s... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a lovely greeting by Adam
Had a lovely greeting by Adam, made us welcome yet didn’t put us under any pressure to buy.
We chose a gorgeous sofa, really happy.
2 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Soni was really helpful and friendly
2 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Highly recommend
We had a fantastic experience today. From the moment we arrived, we were looked after brilliantly by Darran. He was attentive, took the time to explain everything in detail, and was incredibly knowledgeable about the products. Most importantly, he really listened to what we were looking for and helped us find the perfect sofa without any pressure. He was warm, personable, and made the whole experience enjoyable. And to top it all off, his goth-style was absolutely ace! A real credit to the team – thank you for all your help!
1 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Darran met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really helpful and simple buying…
Really helpful and simple buying process. Staff really good especially Ben!
1 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good service from Shannon very…
Very good service from Shannon very helpful and clear
1 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Easy ordering process
Easy ordering process, I knew what I wanted and wasn’t pestered to buy extras. Store assistant was very professional and helpful.
31 July 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service from start to finish
Great service from start to finish, Shannon was very helpful, made it very easy to order. Thank you
31 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine E
DFS Central Customer Support
Great choice
Great choice, lovely friendly professional service - not ‘pushy salesperson’ but equally knowledgeable and helpful enough to get the job done.
Good selection in store.
30 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Good friendly customer service
Good friendly customer service , left alone to brows staff on hand when needed
29 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I went to purchase sofas
I went to purchase sofas. The sales guy was really nice but after we left the finance declined and for 2 weeks I’ve been chasing them to refund my deposit. They keep trying to force me to either get someone else to finance the sofas or pay the balance. Very bad customer service
22 July 2026
Reply from DFS Furniture - Bolton
Good Afternoon Ishah,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
I am really sorry to hear you're not happy with the process of ordering using finance, this is very disappointing to hear and it is not our intention to make customers feel this way.
We do like to give our customers the opportunity of keeping the order for furniture but with an alternative payment method if they still require the goods. Due to this we do like to call ensuring alternative options have been offered to see how our customers would like to proceed before processing the refund
I have taken a look into your order and I can see your request for a cancellation has been raised and you should receive your refund shortly.
Apologies again for any inconvenience this may cause.
Kind Regards,
Lorraine E
DFS Central Customer Support
Very good customer sevice
Very quick and efficient customer service
Ricky was very helpful helping me choose my sofa
28 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very good experience at the Bolton DFS…
Very good experience at the Bolton DFS in Middlebrook. Dave was friendly, kind and provided us with excellent service. Happy with our visit today.
28 July 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
vgood nice staff good
28 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
From start to finish the service was…
From start to finish the service was brilliant. Ben who served us was so helpful in every way. We had time to think about our purchase with no pressure on us at all. So helpful could not ask for a better service.
28 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I had a lovely experience at DFS in…
I had a lovely experience at DFS in Bolton, not once did I feel pressured into buying anything, I was able to look round at my own leisure, in peace.
When ready to make my order, me and my children were offered refreshments, still didn’t feel any pressure, the whole atmosphere was so relaxed with DFS Dave. I couldn’t make my mind up on the spot about what colour I wanted so I was able to go home, have a think about it, measure up and then get back to Dave the next day on exactly how I wanted my whole order. The whole experience has been great and I imagine that in the future, I’ll be sticking with DFS. Thankyou so much, Dave.
26 July 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.