DFS Furniture - Bolton Reviews 7,957

TrustScore 5 out of 5

4.9

The Linkway, Unit 15b, BL6 6JA Bolton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our experience in the DFS Store today, in Bolton, was excellent from start to finish. We were greated and welcomed by Dave who politely introduced himself and offered his help and guidance should we... See more

Company replied

Rated 5 out of 5 stars

We purchased our first ever brand new sofa today with Adam. Absolutely fantastic customer service, reslly friendly and couldn't do enough for us. Looking forward to receiving our sofa now - thanks Ada... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a new Davis corner sofa and matching chair from the Middlebrook DFS branch, and we couldn’t be happier with the service we received. Steph greeted us in store and was abso... See more

Company replied

Rated 5 out of 5 stars

Really positive experience. DFS Dave was brilliant. Left us to look around with guidance of the store, was super helpful when asking for recommendations between our choices, and was very honest. Gave... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom

  • 0333 999 9736

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Rated 5 out of 5 stars

Great experience

Really lovely helpful sales man, Dave- gave us helpful advice and guidance. Nothing was too much trouble.

2 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Darren was very helpful and…

Darren was very helpful and professional. Went through everything thoroughly and can’t wait to receive our order now.
Thanks for your help

2 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Dave explained everything very well and…

Dave explained everything very well and talked us through the ordering process.DIDNT mither us and left it up to us to contact himself.

2 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Not pressured or followed around

Not pressured or followed around. Very relaxed and everything explained fully.

26 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Lovely

Lovely, Steph seen to me but no pressure, left me to mull over wjat i needed and colours and helped me choose the colour in the end. Very nice very friendly & lovely to deal with!

2 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Ordered and delivered personally the…

Ordered and delivered personally the same day . Absolutely fantastic service can’t fault anything really happy with my purchase.

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We were left to our devices to look…

We were left to our devices to look around. The gentleman who did help us Dave, was brilliant, explained everything, gave us time to discuss things. Didn't pressure us, made us a lovely cuppa while we decided. Explained everything plainly to us, and was funny as well as helpful

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Dave the Salesman was very friendly and…

Dave the Salesman was very friendly and approachable. He made everything very clear to me and provided me with all the options I could choose from whilst buying my furniture.

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We purchased our first ever brand new…

We purchased our first ever brand new sofa today with Adam. Absolutely fantastic customer service, reslly friendly and couldn't do enough for us. Looking forward to receiving our sofa now - thanks Adam and DFS!

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Jack was fabulous

Jack was fabulous, very easy to work with. He got on with the job and sorted the purchase quickly

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Our experience in the DFS Store today

Our experience in the DFS Store today, in Bolton, was excellent from start to finish. We were greated and welcomed by Dave who politely introduced himself and offered his help and guidance should we need it. His knowledge of the products available and his ability to match us with just what we wanted was first class! A really, genuine person with a fabulous manner, and sense of humour!
Thanks for all your help 🙂

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff, good prices

Staff was helpful. Good prices and choice of fabrics. Everything was explained. I found just what I wanted. Adam Smith was very helpful.

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Happy content customer

A very professional and knowledgeable assistant, treated more like family than just an other customer. The assistant went through every tiny option and details to include choices colours, sizes, payment methods, treatments, 10 out of 10 very happy customer thank you.

1 June 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Marina,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Thank you Shannon for all of the help…

Thank you Shannon for all of the help and great service. Will definitely recommend to friends and family.

31 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent choice and lovely showroom

Excellent choice and lovely showroom. The staff were all helpfull, happy and accomadating.

31 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

We have had a very good experience this week when purchasing our sofa, the staff member, Shannon, gave us help with choosing the right sofa for us providing us with all the information including sizes, colours, prices, payments etc that we needed to know and then sent us away to make sure it would fit and correct for the space we have, we then returned to make the order she was a very happy friendly member of the team and made the whole experience run smoothly. She had fantastic customer care and would definitely recommend her, she is a credit to the DFS team, and we are looking forward to getting our furniture.

31 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Dfs is a warm

Dfs is a warm. cosy place to buy furniture. Staff are friendly. With warm welcome. Darran was like sitting and chatting with family. Open hearted with care.

31 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

We were not pressured in any way or followed around the store. We were greeted and told that they were there to help if needed. Dave was very helpful when we had made a decision and answered our questions and gave us information.

30 May 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dave.

Kind Regards,

Jordan
DFS Customer Support

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