DFS Furniture - Bolton Reviews 

8,121
TrustScore 5 out of 5

4.9

The Linkway, Unit 15b, BL6 6JA Bolton, GB


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Rated 5 out of 5 stars

A huge thank you to all the staff at DFS Bolton Middlebrook! Everyone was great, supportive, happy, and professional. A special mention goes to Jack he helped us out so much, answered all our question... See more

Company replied

Rated 5 out of 5 stars

Visited DFS in Bolton with my mother as we were both looking to purchase new sofas. Staff was really patient and left us to look around and decided which sofas we was interested in, rather than a l... See more

Company replied

Rated 5 out of 5 stars

I normally avoid showrooms like this out of fear of pressure selling, which was a problem in the past. Overall the experience was relaxing, was offered a drink and no pressure or upselling. Happy with... See more

Company replied

Rated 5 out of 5 stars

We had spent the day looking at different retailers for an accent chair for our bedroom. Your staff member Jack was very informative giving us all the information required measurements etc without be... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom

  • 0333 999 9736

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,121)

100,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben was not pushy and we liked the…

Ben was not pushy and we liked the product and were able to walk around without undue pressure

24 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Could not fault the service the chap…

Could not fault the service the chap who helped us was very pleasant and efficient

24 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent!

Shopping for my new sofa was a lovely experience. I was undecided between two sofas and help and guidance I received was fab! Excellent customer service!

24 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Ben was great :)

Ben was great, talked me through the options, made me check the dimensions in my room to ensure the new sofa will fit, was patient when going through the extras and all in all it was a fantastic experience

23 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Salesman Ben was polite respectful…

Salesman Ben was polite respectful answered any questions was a pleasant day customer service was really good

23 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bought all my sofas from DFS

Bought all my sofas from DFS. Thanks Rick for being patient ☺️

23 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

No pressure

Under no pressure allowed to broze no constant sales person there but readily available when required

22 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Visited DFS in Bolton with my mother as…

Visited DFS in Bolton with my mother as we were both looking to purchase new sofas. Staff was really patient and left us to look around and decided which sofas we was interested in, rather than a lot of other companies were you are constantly followed around making you feel pressured.
When we was actually ready to talk to the staff, luckily a very friendly male staff member was walking past and asked if we needed any help.
We told the staff member which sofas we was interested in, and he gave us very good and informative answers to all our questions that we asked. He explained everything in great detail and made it a enjoyable experience...plus he made us coffee and a hot chocolate.
Would definitely shop there again and would highly recommend to anyone looking to buy a new sofa.

22 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient service

Very friendly and efficient service, did not have to wait for service.
I was taken through sale, step by step, and everything
went through smoothly, and checked again by another
colleague.
The show room is well presented and easily accessible, to walk around and view all sofa's and furniture.

22 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service
Proffesional sales staff
Clean and tidy store

21 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Ben was really helpful and…

Ben was really helpful and knowledgeable. Experience was great, everything explained perfectly, exemplary service.

21 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Mrs Porter,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Great service

We only went to look at sofas but fell in love with one and bought it. The staff member, Ben, looked after us well. There was no pressure selling and he explained everything for us.

21 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I normally avoid showrooms like this…

I normally avoid showrooms like this out of fear of pressure selling, which was a problem in the past. Overall the experience was relaxing, was offered a drink and no pressure or upselling. Happy with the sofa, was informed when it would be delivered, and the delivery team set it all up for me and took away the boxes. Very positive experiance.

9 January 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Mister,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good friendly service throughout the…

Good friendly service throughout the process, good detail of the sofa , measurements etc , came away with a good service

19 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had spent the day looking at…

We had spent the day looking at different retailers for an accent chair for our bedroom.
Your staff member Jack was very informative giving us all the information required measurements etc without being pushy. He was a pleasure to do business with.

19 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amazing deals and service

A huge thank you to all the staff at DFS Bolton Middlebrook! Everyone was great, supportive, happy, and professional. A special mention goes to Jack he helped us out so much, answered all our questions, and was incredibly patient. He went the extra mile to ensure everything was accurate and correct for us. Thank you for such a fantastic experience!

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good experience in general

Good experience in general. Sales assistant Ben, was really pleasant and helpful, a credit to your store.

In fact all of the staff we came across seemed very friendlyzz

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

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