Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
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See what reviewers are saying
We first came to the store and spoke to Ben which was very welcoming and professional allowing us to look for the measures and best options. We returned and spoke to Enrique which was very helpful in... See more
Company replied
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
Company replied
Steph was lovely and made it a very relaxed and personable experience. We felt under no pressure and she was very clear and concise explaining everything. We appreciated her warmth and honesty and s... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Bolton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Only place we’ll buy from
Only place we’ll buy from. Great customer support and order made easy.
12 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The sales person was very friendly and…
The sales person was very friendly and took time to understand our requirements.
Made us a brew.
Salesperson made us understand about the insurance and the extras.
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We searched many retail stores with DFS being the best
We searched many retail stores and found the options at DFS to be the best. We bought the new pop-up sofa and plan on buying three/two seater soon as we look forward to moving soon into our new home. Claire Carty made our experience enjoyable and friendly. Claire is an asset to the Company who was full of knowledge and ides. We also learnt you do garden furniture which we will also check out online. Claire joined us around the store as we explored all the options, and we have settled on what we want and will reach out to Claire very soon to complete our purchases.
11 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service from start to finish
Excellent service from start to finish
Thank you dfs
11 August 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Adam smith was very helpful with…
Adam smith was very helpful with helping us with or purchase
11 August 2026
Reply from DFS Furniture - Bolton
Hello Mrs Audrey,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good experience
We were left to browse until we had made our choice. The salesman took time to explain the different options to us. All in all it was a good experience. Thanks Dave 😊
11 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff easy to talk to,no…
Friendly staff easy to talk to,no rush,pleasant and relaxing.
11 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I was please with the service I…
I was please with the service I received.
Jake, I think his name was who dealt with my order, was a credit to the store.
Great customer service.
10 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great experience as soon as I entered…
Great experience as soon as I entered the store. Had a look around initially and when I returned after thinking through my purchase, the transaction was seamless & top notch customer service provided the whole way through.
Thanks to Darran for his help processing the transaction & to the lady who initially came over to help (think her name was Wadar..sorry if that’s incorrect but Darran will know who I mean!)
Didn’t feel like a pressured sales pitch at all & considering how indecisive I was being, they didn’t make me feel like an inconvenience at any point! Will highly recommended your store & your staff that are a credit to this company
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Fabulous service
Fabulous service. And Dave was excellent and looked after us brilliantly
10 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Dave was very professional welcomed us…
Dave was very professional welcomed us in and offered refreshments, explained in detail about the suites we were about to order and the time line and what to expect from the purchase
10 August 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Didn't chase me around the shop like…
Didn't chase me around the shop like most other sofa companies - very relaxed and great information shared on all items purchased.
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great customer service and easy finance…
Great customer service and easy finance set up.
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Felt very with the young man called…
Felt very with the young man called jack he explaned evry thing in detail what good exsperince alexander kennedy
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Liked the sofa but too long spent…
Liked the sofa but too long spent trying to get me to spend £250 on 5 year cover.I agreed but laboured points too much. Disappointing dfs!
9 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
Great service from Shannon today really…
Great service from Shannon today really helpful in finding the right sofa for us and really easy process.
Thank you
9 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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