DFS Furniture - Birstall Reviews 

Really great customer service by Kaitlyn . Very informative and made the buying experience very pleasant. Helped us to make an informative decision based more on our needs rather than what we had initially had in mind.

Robbie was friendly, knowledgeable and answered all our questions

Extremely helpful staff who explained everything about the furniture we had purchased.

Helpful and approachable staff but not pushy

Sonny was brilliant informative great customer service can't wait for my new sofa

I didn’t feel rushed and was understood when I asked lots of questions.

Excellent and knowledgeable advice

Neil was very informative, friendly and made the whole experience a great one

Really impressed with the team at DFS. Friendly, professional, and excellent customer service throughout.

Very easy to choose from there range. Friendly staff helped the second we came in store.

Sonny was amazing so helpful

Great service and knowledge from the Birstall team.

Over the past few months searched various furniture stores and always came back to DFS. The sofa we saw on our first visit to DFS is the one we have chosen. The staff on each visit have been friendly and helpful. Today we purchased our choice and Sonny at Birstall store was informative, very helpful and professional.

The lady that dealt with my enquiry to the sofa I had been looking online at was super friendly and helpful. She went out of her way to show me the product with measurements. She wasn't pushy and was personable. It was a relaxing experience

Very helpful lady showed me all rhe options and explained everything to me.

The overall experience was really great Craig was helpful, informative and not pushy but understanding ….just a perfect experience . Thank you

The sofa was just as comfortable as it looked on the website, the quality looked good and the sales team were helpful but not pushy. The store was having a makeover at the time so not as much to view as there might have been but it was there none the less. The sales team have us attentive help where we needed it and left us to discuss it between ourselves when we didn't need help. There only slight downside is that it would have been nice to have easily accessible sample patches to take home to test the colour and sturdyness of the material.

Order/Reference: 65ZNN5871

I am extremely disappointed with both the quality of the products I received and the level of customer service I have experienced. From the beginning, this has been one problem after another, and it is clear that customer satisfaction is not a priority for this company.

I was promised that someone from customer services would contact me within 72 hours regarding my complaint. That call never came. No explanation, no update, and no apology. Making promises to customers and then completely failing to honour them is unprofessional and shows a complete lack of respect for the people who have spent their hard-earned money with your company.

I paid extra for a sofa cleaning product to be delivered with my new sofa, yet it was never included in my order. To make matters even worse, the sofa itself arrived covered in dirty marks. It is completely unacceptable for a brand-new sofa to be delivered in such poor condition. A customer should not have to wait for an engineer to visit and clean a sofa that should have arrived spotless in the first place.

This is not even the first issue I have had. The original bed I purchased was faulty and made loud noises, so it had to be replaced. Now I am left wondering how long the replacement will actually last, given the poor quality I have experienced so far. The standard of your products is far below what I expected, especially considering the amount of money I have paid.

Overall, this has been an incredibly frustrating and disappointing experience. I have received faulty products, incomplete deliveries, broken promises from customer service, and a complete lack of communication. As a paying customer, I expected far better.

I would strongly advise anyone considering buying from this company to read the reviews before placing an order. Based on my experience, I cannot recommend this company. The poor product quality, lack of professionalism, and unacceptable customer service have left me with no confidence in your business. Unless you significantly improve both your quality control and customer support, more customers will continue to have the same negative experience.