Greeted warmly at door by RIDDY (?) apologies if not spelt correctly. She was helpful and talked us through the whole process of buying something. Manager (?) Darren closed the deal. Nice shop, exce... See more
Company replied
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See what reviewers are saying
We were approached by a very friendly helpfull young lady named Riddhi When we entered the store she ask if we needed help with any thing to let her know didnt hassle us at all just what I like wh... See more
Company replied
the staff member who looked after us was very helpful and explained everything we needed to know for our purchase. He was very clear on the cost and finance details making the whole experience very e... See more
Company replied
Dawn Hammond was very friendly and helpful, asking if we were interested in something particular, then guiding us to sofas that interested us. We were offered refreshments. She talked us through parti... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
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Salesman was very helpful and gave us a…
Salesman was very helpful and gave us a great deal
1 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The sales person Kelly was fantastic…
The sales person Kelly was fantastic and really helped.
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Thank You, Asha and the DFS team.
Asha provided an instant welcome at the door to the store, and after we had spent some time considering our purchase, she timed her approach professionally and secured the deal with us. The standard secondary sales were pitched, and we decided to go with the furniture care offer as that was something that appeared to be of value. It would be useful for your company to provide feedback data from satisfied customers!
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
5 star service.
The sales lady had great product knowledge and very professional manner , friendly not pushy and patient.
Great service.
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very easy to be served.
Very easy to be served.
No pushy selling spill.
Very informative once we decided to purchase the furniture.
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Joe in the Basildon branch was amazing
Joe in the Basildon branch was amazing. Friendly, helpful and very informative. Felt listened too, and valued as a customer. Very happy with our purchase.
Only thing I would say, the second member of staff that checked our order ( a lady I didn't catch her name ... not as friendly.. didn't look up from her ipad once while asking the questions... )
Anyway Joe made up for it with his warm and friendly character.
31 August 2026
Reply from DFS Furniture - Basildon
Hello Kirsty,
It is really appreciated that you took the time out to share your kind words. We are glad to hear the team helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Dawn was really welcoming & helpful
Dawn was really welcoming & helpful. She gave us the info we needed but did not rush us or push us. We changed our minds over 2 visits & she was able to support our final choice. Everything was clear & stress free.
Really happy with our choice & thank Dawn for her guidance!
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great service
Great service by Danielle very easy to understand the next steps and the choosing of furniture
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Excellent service from start to finish
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The buying process was really simple…
The buying process was really simple and the staff were really helpful
31 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Today I shopped with dawn
Today I shopped with dawn
She was absolutely brilliant can not thank her enough for her help
31 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Kelly at DFS Basildon was super helpful…
Kelly at DFS Basildon was super helpful and supportive without being intrusive. She made us fully aware of all the options available and helped us choose a sofa fit for our needs. Smooth purchase fron start to finish.
31 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The customer advisor was brilliant
The customer advisor was brilliant. He wasn’t a pushy salesman and gave us all of the information we needed clearly with no misunderstandings.
He informed us of the benefits of each add on and allowed us to feel like we could choose to add things on without feeling pressured to.
30 August 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We knew what we wanted and the staff…
We knew what we wanted and the staff was very quick and easy to complete our purchase.
29 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
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