All round great experience ie Staff asking if we needed help as soon as we entered shop, offering tea coffee and not uncomfortably pushing sales. Also being available when we needed assistance when ma... See more
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Sales person was immense, greeted us but didn't drive us mad. Explained the sizing and left us alone to talk and ponder the choices. Once decide it was for us , made the order mad extras easy to follo... See more
Company replied
Greeted warmly at door by RIDDY (?) apologies if not spelt correctly. She was helpful and talked us through the whole process of buying something. Manager (?) Darren closed the deal. Nice shop, exce... See more
Company replied
We were approached by a very friendly helpfull young lady named Riddhi When we entered the store she ask if we needed help with any thing to let her know didnt hassle us at all just what I like wh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Danielle was great greeting us both as…
Danielle was great greeting us both as we first walked in. No pressure allowed us plenty of time to browse at our leisure, but was on hand to answer any questions.
21 August 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very polite and helpful sales assistant
21 August 2026
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The range of style
The range of style, fabric and colour together with a pleasant showroom made the experience pain free.
The member of staff who helped in my choices was kind and helpful taking time to explain everything involved with my proposed purchase.
21 August 2026
Unprompted review
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good friendly and very helpful I…
Very good friendly and very helpful I would recommend this store
20 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Best service
Best service
Great staff
Explained everything clearly
Highly recommended
19 August 2026
Reply from DFS Furniture - Basildon
Hello Subhan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
My experience was very positive
My experience was very positive. The staff were very polite and helpful.
19 August 2026
Reply from DFS Furniture - Basildon
Hello Phillip,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good friendly welcome by Dawn
Good friendly welcome by Dawn, asked if we’ve looked online and found anything specific? We had decided on a reclining sofa and we were shown where to look in the store. As we wondered around the store we saw a sofa we liked so we called Dawn over. Dawn sat with us and explained options to us colour/cloth or leather,cleaning products and extra cover under no pressure from Dawn.
We had been into few stores before here and felt pressured the moment we arrived! But not here we felt welcome and left to make our choice under no pressure
19 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Perfect njghts sleep
4 July 2026
Reply from DFS Furniture - Basildon
Hello Sean,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Lynn,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good customer service
Good customer service. Very helpful and friendly staff. Thank you.
17 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Darren was really lovely
Darren was really lovely, gave me some great guidance and sorted everything very quickly for me in store.
16 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Great service. Kelly was amazing and left no stone unturned. Warm and friendly and very easy to engage with.
Great service by everyone
16 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Darren was fantastic.........
The staff member, Darren.
Really nice and really helpful. Nothing was too much trouble.
16 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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