It's nice to meet someone with good manners and can explain things without being overbearing, we were made to feel very comfortable she explained all about what to expect and care for the furniture... See more
Company replied
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After making our minds up on which sofa to buy, we were helped by Blake, He was very knowledgable and able to answer all our questions. He went through all the add ons without preasuring us and tal... See more
Company replied
We have had brilliant service from Paul and Holly on our visits to DFS Banbury. Both sales representatives were very helpful and took the time to explain the process of buying our “dream sofa!” They a... See more
Company replied
As we'd already been in the store previously to browse, we'd already decided on which sofa we wanted. The process of ordering was nice & easy, with everything explained by the staff including the afte... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lockheed Close, OX16 1LX, Banbury, United Kingdom
- 0333 999 9752
4.9
Excellent
3K reviews
Asks customers to review
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Both members of staff involved…
Both members of staff involved explained everything about the furniture, its guarantees and furniture protection insurance options in great detail and with total transparency.
Blake and Ausra were also very happy to take as much time as I needed to talk me through all the different options in the range to ensure the Steller furniture I chose would fit well into the space concerned which I am ordering it for.
It was genuinely a very pleasant experience throughout, without feeling in any way pressured to make a purchase.
15 September 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great service
Great service, sales person Blake was incredibly helpful, knowledgeable and friendly and also very patient.
15 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Every one was great from purchasing to…
Every one was great from purchasing to delivery
31 August 2026
Reply from DFS Furniture - Banbury
Hello Mrs Bull,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Serrenna
DFS Customer Support
Staff member was very informative and…
Staff member was very informative and helpful
14 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Salesman informative but not too pushy…
Salesman informative but not too pushy like some others, which was good
14 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
We knew what we wanted and was able to…
We knew what we wanted and was able to order quickly.
Paul, from the Banbury team talked us through & adviced us of all options we had with no pressure whatsoever and how to care for the sofa we had picked.
Very knowledgeable.
31 August 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine E
DFS Central Customer Support
Paul was very helpful told me…
Paul was very helpful told me everything I needed to know furniture cover etc .very helpful indeed
11 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Excellent staff
Excellent staff. Very friendly and helpful.
Made the whole experience easy and worthwhile.
4 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful and friendly staff
Lovely young chap (Blake) looked after us, talking us through the details and aftercare.
31 August 2026
Reply from DFS Furniture - Banbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Once I’d managed to get the attention…
Once I’d managed to get the attention of a salesperson they were very efficient and helpful. It’s just difficult to find one that isn’t already busy.
31 August 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
fantastic service
We walked into your banbury store to be greeted by 3 lovely ladies , emma was very proffesional at her job , we had a good experience in choosing our furniture, she wasn't pushy in any way which we appreciate, she suggested ideas and was very helpful, we have ordered and waiting on a delivery date . She and the other ladies are a great asset to your company .
6 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Banbury
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service with a smile
Blake was incredibly helpful, friendly and very knowledgeable. He made our visit easy to find what we were looking for.
5 September 2026
Reply from DFS Furniture - Banbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine E
DFS Central Customer Support
We went into dfs with my daughter as…
We went into dfs with my daughter as she wanted to show us the sofa she ordered and ended up buying one ourselves one of dfs employees Ethan was a great help he explained everything perfectly and was very polite he’s definitely a credit to dfs we can’t wait for our new Sofa ☺️
5 September 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Happy with the service at your Banbury store
We visited DFS in Banbury this afternoon and were very happy with the service. The lady who we dealt with was friendly and informative. She answered all our questions and, probably more to the point, asked us all the right questions to make sure we had ordered a sofa suitable for our needs.
We felt very confident buying our new sofa from the Banbury store.
4 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff. Not pushy and approachable. Helped us with all the choices and helped us with our purchase.
4 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good experience
Member of staff was informative and patient. Clear with answers. Felt confident i was being given the best deal and ordering was easy.
26 August 2026
Reply from DFS Furniture - Banbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really friendly and helpful staff
2 September 2026
Reply from DFS Furniture - Banbury
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
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