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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient

Efficient, friendly conveyancing.
Totally recommend

22 December 2025
DezrezLegal logo

Reply from DezrezLegal

Hi Adriana! Thank you for taking the time to provide this feedback and for your recommendation. Your kind comments in this respect are greatly appreciated. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Great experience - Sara Lewis

Sara Lewis was my solicitor and she was absolutely exceptional from start to finish. Her communication was unbelievably quick — I never felt left waiting or wondering what was happening. She took the time to explain every step clearly and patiently, making the whole process feel smooth and stress-free. Her attention to detail and genuine care for her clients really sets her apart.

I couldn’t have asked for a better service. Sara goes above and beyond, and it truly shows.

I would highly recommend her to anyone starting the process of buying or selling — you’ll be in the very best hands.

11 December 2025
Unprompted review
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Reply from DezrezLegal

Hi Minnie! Thank you for taking the time to provide this wonderful feedback. Your kind comments in this respect are greatly appreciated and Sara and the team will be thrilled! Wishing you all the best in your new home.

Rated 5 out of 5 stars

Great experience using Dezrez Legal

Great experience using Dezrez Legal. Super easy, straight forward and everyone professional and friendly. Would 100% use again

31 October 2025
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Reply from DezrezLegal

Hi Victoria! Thank you for taking the time to provide this feedback. Your kind comments in this respect are greatly appreciated and the team will be thrilled. All the best in your new home.

Rated 1 out of 5 stars

Disappointing

We were recommended, by friends, to use Dezrez Legal in the sale of our house. Our experience, compared to our friends, was so different. There was no chain for either side and yet the process took 7 months. We were assigned Shelly, who was uncommunicative/impossible to speak to - rarely responding to emails or phone calls, slow, and made numerous mistakes with missing documents which delayed completion. Dealing with Dezrez Legal reduced me to tears on far too many occasions. I think their website mentions making the process of selling/buying a property easy - that's not how our sale progressed. A stressful situation was made even more stressful when it didn't need to be. I wouldn't use them again and wouldn't recommend them.

Update - were contacted by DezRez Legal after my review. Provided the information for them to 'investigate '. Not surprisingly have never heard back.

5 September 2025
Unprompted review
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Reply from DezrezLegal

Hi Debbie, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please kindly respond to our request for further information so that we may investigate matters for you.

Rated 5 out of 5 stars

Wouldn't go with anyone else!

Wouldn't go with anyone else - Cerys was so helpful, kind, considerate, patient and professional. Diolch.

18 November 2025
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Reply from DezrezLegal

Hi Angharad! Thank you so much for your lovely review. We truly appreciate your kind words, and we know Cerys and the rest of the team will be delighted to hear them. Wishing you all the very best in your new home – diolch!

Rated 5 out of 5 stars

Very grateful for all support

Very grateful for all support, proactive and profesional with any occasion.
Excellent communication skills. Thank you

13 November 2025
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Reply from DezrezLegal

Hi Marioara, thank you so much for your wonderful feedback. We’re delighted to hear that you found our support proactive and professional, and that our communication met your expectations. Your kind words mean a great deal to us. Thank you again!

Rated 5 out of 5 stars

We were kept up to date with things

We were kept up to date with things. Especially on completion day as things did not run smoothly and bethan was supporting us over the phone with excellent advice .

9 November 2025
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Reply from DezrezLegal

Hi John, thank you for taking the time to share your experience. We’re pleased to hear you felt well-supported throughout, especially on completion day when things were a little more stressful. Bethan will be delighted to know her advice and updates made a difference.

Rated 2 out of 5 stars

Conveyancing Mediocrity, don't know what to expect.

Used as a conveyancer for first-time buying this year. For the main exchange everything was fine, had to correct them on a few pieces here or there, but got the job done in the end. That would get them 3-4 stars. Response time was fairly dragging.

Post-completion however drags it down further.
The seller had removed all furniture, which was a breach of contract. Post-completion team wasn't helpful with resolving at all, with it (as of writing) being 2 months later, no closer to resolving. Having to seek external legal support which I don't believe is adequate of them. So be careful.

5 September 2025
Unprompted review
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Reply from DezrezLegal

Hi James, we are truly sorry to read the content of your review. The experience you have described is not representative of the high standards of service we provide.

We would like to investigate this matter further for you, please kindly respond to our request for additional information so that we can look into this in more detail.

Rated 2 out of 5 stars

Missing title deeds

2 years and 3 months since our moving date and still yet to receive title deeds, seems once they got your money your forgotten about and any remaining or outstanding paper now becomes your problem , they have been paid to do this so sort it out dezrez

12 November 2025
Unprompted review
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Reply from DezrezLegal

Hi Jason, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please kindly respond to our request for further information so that we may investigate matters for you.

Rated 5 out of 5 stars

Shelley at Dezrez is amazing

Shelley at Dezrez is amazing, if something needed doing, she already did it !!! She makes all other solicitors look incompetent with how efficient she is. Highly recommend her in particular.

27 October 2025
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Reply from DezrezLegal

Hi Laura, thank you so much for your fantastic feedback. Shelley will be thrilled to receive your kind words. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Professional and a pleasure to work with

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas. The team was professional and really pleasant to work with, we would certainly recommend Dezrezlegal Legal.

17 October 2025
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Reply from DezrezLegal

Hi Kristina, thank you so much for sharing your experience. We’re delighted to hear that Shani and the team helped make your sale process as smooth as possible. Your kind words mean a great deal.

Rated 2 out of 5 stars

Ridiculous holdup on moving day due to…

Ridiculous holdup on moving day due to charging interest to parties down the chain over lack of deposit that should have been paid 2 weeks earlier. This should have been noticed by Dezrez team instead of creating delay and chaos on completion day.
Having said that Nicole Thomas was excellent in gett8ng this sorted eventually.

17 October 2025
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Reply from DezrezLegal

Hi Kevin, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide.

While we’re pleased to hear that Nicole was able to assist you and work toward a resolution, we will investigate this matter in more detail for you.

Rated 5 out of 5 stars

The excellent service by Rebecca…

The excellent service by Rebecca Tyrrell.

17 October 2025
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Reply from DezrezLegal

Hi Hugh! Thank you for taking the time to provide this feedback. Your kind comments in this respect are greatly appreciated. Rebecca and the team will be thrilled to hear it.

Rated 5 out of 5 stars

Officiant and professional

Officiant and professional. Kept me well informed during the purchase

16 October 2025
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Reply from DezrezLegal

Hi Jolanta! Thank you for taking the time to provide this feedback. It is greatly appreciated and the team will be thrilled. All the best in your new home.

Rated 5 out of 5 stars

We have had such a great experience…

We have had such a great experience with dezrezlegal been very professional, responsive, and easy to communicate with. I would highly recommend the team.

9 October 2025
Unprompted review
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Reply from DezrezLegal

Hi there! Thank you so much for your wonderful review. Your comments about the team’s professionalism and approach are truly appreciated. Thank you for your recommendation!

Rated 5 out of 5 stars

Property Purchase using Dezrez services

Thanks a lot for Lauren and Beth from Dezrez who made our property purchase a very quick and smooth experience with their patient and efficient communication. The tracking system provided by Dezrez also clearly indicates the progress and what lies ahead so that we know what was happening. Definitely will recommend Dezrez.

8 October 2025
Unprompted review
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Reply from DezrezLegal

Hi Mayfair! Thank you so much for your lovely feedback. We’re delighted to hear that Lauren and Beth helped make your purchase quick and smooth. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Highly recommeded. Had a very good experience .

I have generally had a good experience with the Dezrezlegal conveyancer company. Staff have been generally professional and helpful with enquiries. They also provide support with other services such as surveys, building, and/or content insurance. I personally worked with Rebecca Tyrell and was pleased with her work. I would definitely recommend them to anyone who requires a property conveyancer.

12 September 2025
Unprompted review
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Reply from DezrezLegal

Hi Margaret! Thank you for taking the time to share your experience. It’s wonderful to hear that Rebecca provided a positive experience for you. We truly appreciate your recommendation!

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