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DezrezLegal Reviews 

414
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, friendliness, and helpfulness, often highlighting specific individuals who went above and beyond. Many found the overall user experience smooth, easy, and stress-free, appreciating the clear explanations and proactive communication. People consistently report being kept well-informed with regular updates and quick responses to their queries, making the process manageable and efficient. However, some customers also noted issues with delays and slow response times, particularly from external councils or when agents changed. A few other people also felt that communication was poor, requiring them to frequently chase for updates, and that their concerns were sometimes ignored or not resolved. There were also instances where the service was described as disappointing, with some experiencing difficulties with competence or post-completion support.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent support, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting a lack of... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process smooth, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dezrez helped us to sell our property in just over three months which was great. Their fees were competitive and the online system good to follow although a lot of updates were not relevant to our sa... See more

Rated 4 out of 5 stars

made the process so seemless and smooth, probably a more in-depth explanation of the documentation might be helpful. Tola was brilliant i must say

Rated 4 out of 5 stars

Took longer then necessary due to lack and delay in response from Slough Borough Council to requests from DezrezLegal

Company replied

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(414)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dezrezlegal Are Excellent.

We have just bought our first property so didn't know any of the process or anything.
The estate agent recommended Dezrezlegal so went ahead with them.
Dezrezlegal have made our experience a good one.
We would like to thank Rend who represented us and did such a excellent job. It took us 2 months & 3 weeks from start to completion so that's pretty good going.
We highly recommend Dezrezlegal.

24 July 2026
Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. If i could give 0 stars I would.
Delayed my house sale for 4 months and its still ongoing...
The buyer went with these conveyancer because they were recommended by the Estate Agents (Chadwells). After 4 months going through the process, we started to ask questions about the delays in the process, to be told the agent that was dealing with the case left the company and another agent took over, and NOTHING was done, so it was 4 months wasted...
The buyer, estate agents and my solicitors can't get through to the agent for days at a time. It's an absolute joke.
Avoid at all cost!

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Blockage

Took longer then necessary due to lack and delay in response from Slough Borough Council to requests from DezrezLegal

9 July 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Tony! Thanks for taking the time to leave your feedback and we wish you all the best in your new home. :)

Rated 5 out of 5 stars

Great communication

Great communication, fast responses, made the process as painless as possible. Would recommend.

3 July 2026
DezrezLegal logo

Reply from DezrezLegal

Hi David! Thanks for taking the time to leave this review and for your recommendation. So glad we could make your experience as painless as moving home can be! Wishing you all the best :)

Rated 5 out of 5 stars

Excellent service and support…

Excellent service and support throughout the whole process by Olivia
Especially when things became stressful waiting for the exchange of contracts
Thank you very much !

6 July 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Richard! Thanks for the kind words, Olivia and the team will be thrilled. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

I appreciated the weekly updates

I appreciated the weekly updates! Every Friday I received an email showing what had been done & what was outstanding, so informative! Despite being online, if I needed a paper version this was received promptly. And the conveyancer and tram allocated to me, were always at the end of the phone and dealt with any concerns quickly and efficiently.

30 June 2026
DezrezLegal logo

Reply from DezrezLegal

Hi there! Thanks for taking the time to leave this great feedback. We're so pleased you found the case updates so useful!

Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with DezrezLegal throughout the purchase of our new home. The team was professional, responsive, and kept us informed at every stage of the process. They answered our questions promptly and made what could have been a stressful experience much smoother. Their efficiency and attention to detail gave us confidence from start to finish. We would highly recommend DezrezLegal to anyone looking for reliable and professional conveyancing services. Thank you for helping us complete our house purchase!

30 June 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Gursewak! Thanks very much for taking the time to share this lovely feedback and recommendation! Enjoy your new home :)

Rated 5 out of 5 stars

We had an excellent service from…

We had an excellent service from Dezrezlegal in selling mums property, we were kept updated every step of the way, highly recommend and would certainly use them again.

26 June 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Amanda! Thank you for sharing this kind feedback and recommendation. Wishing you and your family all the best.

Rated 5 out of 5 stars

5 star rating for Brunilda

Thank you so much, Brunilda. I honestly can’t thank you enough for everything you did throughout my purchase of Altwood Road.

This was far from a straightforward transaction. The sale of my London flat was incredibly slow, and with three linked purchases in the chain, the whole process dragged on for six months. Throughout it all, you were calm, proactive, incredibly organised and always one step ahead. Your efficiency, clear communication and determination to keep things moving made such a difference and gave me confidence, even when the rest of the chain seemed to be standing still.

You are, without doubt, the most efficient conveyancer I have ever worked with. Your professionalism, attention to detail and genuine commitment to your clients really shine through.

Thank you again for making such a challenging process feel so much more manageable. I wouldn’t hesitate to recommend you to anyone looking for exceptional conveyancing services.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Dezrezlegal

Excellent service from Dezrezlegal. Prompt responses to all queries and ensures everything easily explained. Pushed hard to keep the entire process on track. Staff were excellent.

2 June 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Sean! Thanks for the great feedback. We’re delighted we could support you throughout your conveyancing journey, and we wish you all the best.

Rated 5 out of 5 stars

Process from start to finish went…

Process from start to finish went smoothly, the staff I spoke to were friendly and helpful, especially Brunilda Gjonbalaj who dealt with our house sale and purchase. We were kept up to date with everything via the portal and it was easy to return signed paperwork back.

4 June 2026
DezrezLegal logo

Reply from DezrezLegal

Thank you for this fantastic review! It’s great to know Brunilda kept you updated throughout and you found the process easy. Wishing you all the best!

Rated 5 out of 5 stars

Excellent service from DezrezLegal

Excellent service from DezrezLegal, Emily Mogford and the team worked hard to ensure that our house sale was as stress free as possible. We were kept informed at every stage of the process. I would have no hesitation in recommending them.

22 May 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Michael :) Thank you for the kind words and recommendation! Emily and the team will be delighted to read your feedback. All the best!

Rated 1 out of 5 stars

Dreadful

Dreadful! Told waiting for me to return signed documents that they later found to have already recieved. Advised all enquiries completed then at last minute more arrived. Notified indemnity insurance required via email 45 minutes before conveyancer went on annual leave 1 week before target completion 😑.

Later on completion day I was asked for £1000 retention fee. Despite providing evidence that I was up to date with annual management fees. (The annual fee is £285 so know idea where the figure of £1000 came from) Should note my buyer was using the same solicitors firm. Completion day is often stressful but we got there in the end. Or atleast I thought so..... Was advised sale was completed via email at approx. 3pm on 19th June and my keys were handed over the buyer that afternoon. Dezrez should have contacted me to verify bank details but they did not. After a very upsetting and stressful weekend I finally managed to speak with someone and the proceeds of my sale were finally transferred on the Monday morning.

3 June 2026
Unprompted review
DezrezLegal logo

Reply from DezrezLegal

Hi Alison. We are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please kindly respond to our request for further information so that we may investigate matters for you.

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish selling my property for me always updated on progress couldn’t have asked for a smoother service

27 May 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Tim! Thank you for the lovely feedback - we're so glad we could make the process so smooth for you, and we wish you all the best.

Rated 5 out of 5 stars

Efficient Solicitors

I was kept informed via the Hoowla app. It was very easy to attach i formation which was requested by them. They were alway quick to respond to any of my concerns and very friendly and reasonably priced.

22 May 2026
Rated 5 out of 5 stars

Brilliant portal

Having the portal and being able to know what was happening at every stage.

15 May 2026
DezrezLegal logo

Reply from DezrezLegal

Hi Michelle :) We're so pleased to hear you found the online portal useful. We really appreciate you sharing your experience. All the best!

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