Amazing customer service
Amazing customer service! Best technicians in the Salt Lake Valley.
11 August 2026
Unprompted review
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3.2
Average
4 reviews
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Do not ever do business with Dex.
Do not ever do business with Dex.
This is the worst company I've ever worked with in a professional capacity. Among the many, many issues we've had:
*Failure to perform basic services or follow directions (like calling ahead of time before showing up to service a site completely unannounced, or taking days or weeks to send something out even though we pay for same day service)
*Overbilling us by tens of thousands of dollars "by accident" MULTIPLE TIMES
*Quietly made changes to our contract without telling us while updating unrelated things, which ended with us being massively overcharged- extremely shady
*Rep hardly ever answers the phone or email
*Another company randomly started billing us for our Dex services and started threatening to take us to collections with no explanation from Dex after MONTHS of follow-ups
I can't imagine a less ethical, less trustworthy company.
8 June 2026
Unprompted review
Stay clear of these clowns…
Unethical, heterodox, and unprofessional. Nothing but trouble…
22 January 2025
Unprompted review
unethical
unethical, predatory practices. they will try to rope you into a contract for equipment that will end up costing you 8x the retail cost of the machine, and you won't even own it in the end. their customer "service" will do everything to obstruct, deny, and deflect your concerns.
Over the past nine months, I have documented numerous interactions—via both email and telephone—with DEX Imaging related to a commercial printer lease and service agreement. Despite repeatedly requesting transparent information and resolution, I continue to face delays, obstructions, and negligible customer service. Representatives frequently transfer me, claim to be “on vacation,” or ignore communications. A manager I was finally connected with has ceased responding entirely.
Key Issues Summary:
• Excessive Costs: Lease $200/month for 5 years; Service ~$200/quarter. Total projected ~$16,000 for equipment that retails at ~$2,000.
• Service Failures: Repeated delays in providing service information; unresponsive communication; lack of contract assistance.
• Obstructive Behavior: Avoidance tactics and refusal to honor service obligations.
• Documented Evidence: I have a 9-month log of emails, calls, and summaries available.
These practices appear to constitute predatory leasing and deceptive business practices aimed at small businesses.
23 August 2025
Unprompted review
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