Dewaldens Garden Centre & Coffee Shop - Ayrshire Reviews 

1,766
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and efficient service, often noting their welcoming attitude and knowledge. Many people highlight the exceptional customer service, where staff go out of their way to assist, making interactions pleasant and productive. Consumers are delighted with the excellent quality and wide selection of products, including delicious food, bakery items, and unique household goods. The delivery service is frequently commended for being fast, efficient, and well-packaged, with many items arriving quickly, often with free shipping or next-day arrival.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as very helpful, friendly, and... See more

Product

People report positive experiences with product, often highlighting the excellent quality and variety of... See more

Service

Customers consistently report positive experiences with the service, highlighting the friendly, helpful, and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from Grace in the pram centre at De Waldons Kilmarnock such a knowledgable and very helpful young lady. Highly recommend her services. Purchased a silver cross travel cot which was... See more

Rated 5 out of 5 stars

My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more

Rated 5 out of 5 stars

The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more

Rated 5 out of 5 stars

A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more



Company details

Written by the company

Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,766)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

Very impressed, order a gas heater on Saturday afternoon and it was delivered Monday morning. Great service

22 February 2025
Rated 5 out of 5 stars

On-line ordre & delivery of 2 sacks of bird feed

All very good and efficient. But the cardboard box the 2 bags of bird feed was a mess: broken, smashed, partly open

25 January 2025
Dewaldens Garden Centre & Coffee Shop - Ayrshire logo

Reply from Dewaldens Garden Centre & Coffee Shop - Ayrshire

Thank you for taking the time to leave us a review. We are pleased that your parcel arrived in good time as we do try our best to get orders sent out as soon as we can.

Packaging wise, I have checked the image left from DPD and can see that as per our recycling policy, it was packed in a re-used box, which may account for the condition. We endeavour to reuse as much as possible to reduce disposal.

Thank you for your feedback and we hope that you will order from us again.

Rated 5 out of 5 stars

Perfect experience.

Everything was perfect from ordering to receiving my item.Really quick delivery I was kept up to date with everything. I’m really pleased with the service and item. I will definitely recommend them to family and friends.

23 January 2025
Rated 5 out of 5 stars

Problem Solved

You were out of stock of the paper-white bulbs that I ordered but a very nice lady phoned me and suggested a substitute. Very helpful. Great service. Sitting in their pots now - looking forward to the spring. Gx

20 January 2025
Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue with the shipping address (my fault) the team quickly amended the order as requested and received a very prompt delivery.

15 January 2025

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