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Deutsche Glasfaser Reviews 

41,774
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Easy to select, great promotions for Fiber, quick communications from the company, and easy to access. All around better than Telekom, which I had for two years prior.

Company replied

Rated 5 out of 5 stars

My apologies for my last review of 2 stars. I had my wifi limited by wifi power saving mode which is why I had low speeds which makes it entirely my fault so I will have to update my review. While t... See more

Company replied

Rated 5 out of 5 stars

The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more

Company replied

Rated 1 out of 5 stars

They keep relentlessly sending advertising letters to my address. They just put that it is for our building, I have a sign saying I don't want any advertising but since it is a letter and not a pamp... See more

Company replied

Company details

  1. Telecommunications Service Provider

About Deutsche Glasfaser

Written by the company

Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!

Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!

Zum Kontaktformular

Written by the company

Laden Sie sich unsere Apps herunter!

Im Google PlayStore und im Apple Store

Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.

In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.

Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.

Unsere Apps entdecken

Contact info

Unseren Besten 1 Jahr testen!

DG Giga 1000 testen & bei Bedarf nach 12 Monaten risikofrei wechseln.

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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3.7

All reviews

(41,774)

7,527 reviews in the last 12 months

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Rated 5 out of 5 stars

Ales ok

Ales gut ok.

27 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Gungor, vielen Dank für Deine top Bewertung. Schön, dass bisher alles zu Deiner Zufriedenheit ist. Liebe Grüße, Ronja

Rated 5 out of 5 stars

Top Service

27 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Wolfgang, schön, dass Du mit unserem Service so zufrieden bist. Vielen Dank für Deine tolle Bewertung. Liebe Grüße, Ronja

Rated 4 out of 5 stars

All questions answered in a clear way.

All questions answered and had a fast customer servie.

27 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Duygu, thank you very much for your rating and your nice feedback. I'm very pleased that you didn't have any unanswered questions. Best regards, Kristin

Rated 5 out of 5 stars

Top Service

26 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Stefan, es freut mich, dass Du so zufrieden mit unserem Service bist. Vielen Dank für die super Bewertung. Liebe Grüße, Ronja

Rated 5 out of 5 stars

Super team

Super team ! 🤝

20 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Christopher, wir freuen uns sehr über Deine freundlichen Worte. Das motiviert uns sehr. Vielen Dank dafür. Liebe Grüße, Marie

Rated 5 out of 5 stars

Super

Sehr nett war okay

13 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Patrick, wir danken Dir für die Top-Bewertung. Sehr schön, dass Du so nett in Empfang genommen wurdest. So soll es sein. Liebe Grüße, Erik

Rated 5 out of 5 stars

Service

Super Service

13 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Kevin, vielen Dank für Deine tolle Bewertung. Super, dass Du mit unserem Service so zufrieden bist. Liebe Grüße, Elena

Rated 5 out of 5 stars

Extra.

Extra gut ..

11 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Ivo, es freut uns sehr, dass Du zufrieden bist. Vielen Dank für die 5-Sterne-Bewertung. Liebe Grüße, Paul

Rated 4 out of 5 stars

Seh gut

Alles war in Ordnung

9 June 2024
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Reply from Deutsche Glasfaser

Hallo, wir freuen uns, dass Du mit uns und unserem Service zufrieden bist. Danke für Deine netten Worte. Liebe Grüße, Isa

Rated 3 out of 5 stars

Only fiber Internet provider n Kenzingen

Only fiber Internet provider n Kenzingen

7 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Ali, thank you for your rating. We're glad you're our customer. If you have any questions or feedback for us, please contact us via our hotline, customer portal, social media channels, or conveniently via WhatsApp. Kind regards, Jay

Rated 4 out of 5 stars

Good internet

6 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Srikanth, thank you very much for your review. We are very pleased that you are satisfied with your fibre optic connection. Kind regards, Katy

Rated 5 out of 5 stars

Service

Super Service

4 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Hansjörg, danke für Deine positive Bewertung. Es freut und sehr zu hören, dass Du mit unserem Service zufrieden bist. Liebe Grüße, Jessi

Rated 5 out of 5 stars

Super Service

3 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Anna, es freut mich, dass Du einen super Service erhalten hast. Vielen Dank für Deine tolle Bewertung und dass Du Dir die Zeit dafür genommen hast. Liebe Grüße, Jonas

Rated 2 out of 5 stars

Three years ago

Three years ago, always having problems with connection with Internet until i cancelled the contract.

3 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Juliet, thank you for your review. I'm sorry you were having challenges with your internet connection. Please feel free to contact us if you have any questions or concerns. We're here for you. Kind regards, Katha

Rated 4 out of 5 stars

Top Service

Super Service

3 June 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Nils, vielen Dank für Deine tolle Bewertung aufgrund unseres Services. Das lesen wir gerne. Liebe Grüße, Erik

Rated 5 out of 5 stars

Service

Service gut

31 May 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Namik, einen herzlichen Dank für die Top-Bewertung unserer Service-Leistung. Liebe Grüße, Erik

Rated 4 out of 5 stars

Vier Sterne

30 May 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo, wir danken Dir für Deine tolle 4-Sterne-Bewertung. Liebe Grüße, Erik

Rated 5 out of 5 stars

Gut!

Iiiiiiiiiii

30 May 2024
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hallo Andreas, vielen Dank für Deine hervorragende 5-Sterne-Bewertung. Liebe Grüße, Erik

Rated 4 out of 5 stars
Deutsche Glasfaser logo

Reply from Deutsche Glasfaser

Hello Eckhardt, it's great that the contract went smoothly for you. I look forward to welcoming you as a customer and wish you lots of fun. Best regards, Kristin

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