⭐⭐⭐⭐⭐ I’ve bought a Chesterfield sofa from Designer Sofas 4U and later went back and purchased an armchair too. I’ve been really pleased with both purchases. The quality of the furniture is lo... See more
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See what reviewers are saying
I am really impressed by my Chaise Longue in terms value for money and quality. (Buying direct from Sofas4U gave me the best price by a wide margin). I am glad i visited the showroom. I learned abou... See more
Company replied
Got chair made 3 weeks ago best purchase ever foam is solid brilliant for sore back!!! From day I ordered they kept in touch asking what density of foam I would like and colours of studding round the... See more
Company replied
Sofa is lovely - I made the order and they phoned to check everything was correct before putting the order through. I was given a date for delivery and they kept their word, checking the delivery was... See more
Company replied
Company details
- Furniture Store
- Antique Furniture Store
- Furniture Manufacturer
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Designer Sofas 4U established as an online furniture retailer in 2007. Since its launch it has an unprecedented response and has already built an excellent reputation and web presence. With our 20 year experience of the furniture industry it has been an instant success. We offer our customers the funkiest/trendiest quality furniture, excellent customer service and value for money. It is already projected that within the next 12 months Designer Sofas 4u will become one of UK’s largest leading online furniture store. We’ve spent years perfecting our craft and that’s why we’re pleased to offer a bespoke, made-to-order sofa option created especially for you to your exact needs and specifications as well reliable, quick delivery and we’re happy to offer an incredible 0% interest free finance option on ALL of our orders. We offer free fabric and leather samples, Chesterfield Sofa aftercare advice, a 14-day money back guarantee, a low price promise and even a 12-month warranty on all purchases made with us. Why not visit us in our Blackburn showroom or contact us on 01254 268590 and start your journey to your perfect sofa today?
Contact info
Chesterfield House, Forrest Street, Blackburn, Lancashire, BB1 3BB, Blackburn, United Kingdom
- 01254 268590
- info@designersofas4u.co.uk
- www.designersofas4u.co.uk
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good place to use when you know exactly what you want
We needed some high back wing chairs that would match our colour scheme. We were able to pick the material that would best match and the style of chair. Ordering was very easy. We were contacted with in days to confirm order and colour we had chosen. The chairs were delivered 4wks later and we are delighted with them. Well made very comfortable and look great
29 January 2026
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Chair purchase
Ordered a chesterfield Chair - as advised it arrived on time - really good value and actual chair exactly as per sales picture
Very happy with whole process from on line sales pictures through payment and ultimately delivery
21 January 2026
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
A pair of beautiful chairs.
The chairs are beautiful and I’m delighted with them.
Ali, who was my contact kept me updated when I needed to be, always understanding always courteous.
The delivery team were careful and considerate- as I said to Ali they were perfect gentlemen, good humoured and courteous. A pleasure to meet them.
So thank you so much for a top product and top service. And very affordable too.
Best wishes to all involved.
21 January 2026
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Brilliant service
Brilliant service, helpful, friendly and polite. Lots of choice of leather chairs and sofas. We are very happy with our purchase and will be recommending to other people.
16 January 2026
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Visit to the Showroom.
Visited the showroom in a back street of an Industrial Estate in North Blackburn - good prices ,but poor quality leather on several of the Queen Anne and High Back chairs I looked at and tried out.Missing cushion on one of the display items.
After reading several very poor reviews I wont be buying - I suppose you get what you pay for !
13 January 2026
Unprompted review
Quality of the chairs very good
Quality of the chairs very good. customer service very helpful and patient, fast delivery -expected in January /arrived mid December.:)
18 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Great Suite. Delivery not so clever.
We ordered an Italian leather sofa and armchair in tabac brown, ordering was easy, everything happened when they said it would and the suite is beautiful, fully worth 5 stars. However, the company said that when delivery was made the courier would unpack the furniture and take the packaging away but the courier refused to do this saying it was not his job as he didn’t work for Designer Sofas so I had to do it myself and then make a trip to the local tip with a car boot full of cardboard and bubble wrap which took the shine off a little.
8 October 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 4 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Absolutely horrendous experience and appalling customer service
Absolutely horrendous experience with our order from Sofas4U. The fault was mainly with DX delivery who failed to deliver on the day they said, and also failed to explain or update as to the reasons, and ignored ALLrequests regarding redelivery.
But Sofas4U were complicit in their appalling customer support by washing their hands completely of the delivery chaos and failing to respond to any plea for help or explanation.
And neither DX nor Sofas4U has at any time offered ANY apology for their incompetence which has so far lost me half a day's paid work and major family disruption.
AWFUL, AWFUL, AWFUL - and we still have no idea when or if we will receive our order.
Stay well clear!
18 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello David Baillie,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Delivered on time delivery guys where…
Delivered on time delivery guys where excellent sofa made excellent beautiful can't fault will recommend to family and friends excellent company.
16 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Queen Anne chairs and Footstool
My husband and I have just taken delivery of our Chesterfield Queen Anne patchwork leather chairs and footstool and they are stunning, we absolutely love them!! The whole experience of buying from designer sofas 4U has been first class from Kayleigh in sales, all who made the chairs and the delivery drivers. I would definitely recommend buying from this company and we will definitely be buying from them in the future. It is the first company in a long time that we haven't had any problems with at all. Many thanks once again to all the team at Designer sofas 4 U ☺️☺️☺️
13 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
A set of two arm chairs that does’nt look like a set
rarely leave reviews, but my experience deserves to be shared so others know what to expect.
I ordered two Chesterfield leather armchairs as a matching pair. While the leather itself is beautiful, the chairs do not look like a coordinated set at all. The arm-scrolls differ significantly in shape, size, and curvature, and even the leather layout looks as though it was done using different templates when placed side by side.
I contacted the company, expecting this to be resolved under their 12-month guarantee, especially since their website shows sets that look consistent and well-matched. Unfortunately, the response I received was dismissive. I was repeatedly told that the differences were “normal variations” in handmade items — even though the variations in my chairs go far beyond what is reasonable for handcrafted furniture.
What concerns me most is that all of the sets displayed on their own website look cohesive, including sofas, armchairs, and multi-piece sets. None of their photos show mismatched arm shapes or differing scroll profiles. Yet when I pointed this out, I was still told that this level of inconsistency should be expected, and that the variations I am seeing are not the result of a manufacturing fault. They also noted that, as stated in their terms and conditions, the images on their website are for illustration purposes only.
After explaining that I understand it may not be considered a manufacturing mistake, this still does not mean the chairs should look like they belong to different sets. These differences are not minor, not aesthetic, and not something you would ever expect when buying a “matching pair” of premium chairs.
After all the emails, the company ultimately refused to take the matter any further, classifying the issue as “personal dissatisfaction.” I asked a lawyer, but I found that it would cost me more than the value of the chairs.
So my advice is: if you are going to buy a single piece of furniture, do it — their work is nice, and I do like my chairs individually. But not as a set. Don’t expect the chairs to look like the photos on the website, because those photos are for illustration purposes only, as the after-sales manager explained. If you complain to customer service, they will keep telling you it’s not a manufacturing fault, but that each chair is made individually, and that natural variance in foam density and thickness can occur during the upholstery process. Foam is soft and flexible, and small inconsistencies can occur from batch to batch. This what they keep replying to me, that it is normal and does not indicate a manufacturing fault.
I know it’s not a manufacturing fault, what I don’t understand is how a set can be treated individually and why different foam batches would be used for chairs I bought as a matching pair, made to look as individuals?
I attached the photos I send them, and some compared with there website photos, and to explain how every chair of mine, look like apiece of other set, from the photos of their website, that they are used for illustration use only, as they explain, so if you will order a set, expect, pieces which are made individually, so they will not look like a set be aware, don’t be misled by the photos on website, because those photos are for illustration purposes only, as I have been told, and its not motioned on the website, that you will receive individually manufactured pieces.
4 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Hana Hani,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Very pleased :)
I was worried to read some of the negative reviews, but my 2 x Queen Anne Chesterfield chairs arrived today and they are awesome!
Would have been 5 stars, but they were a few days late compared to the information provided when i purchased.
Definitely worth the wait though
6 December 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 4 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Falsely advertised a delivery range…
Falsely advertised a delivery range then put delivery in for 3 weeks later. Afterwards said they had already planned and booked all deliveries up 2 weeks prior to my order, but were still advertising those dates.
Poor customer service in the follow up, including telling me after cancellation that the refund might not go through.
Wouldn’t ever ever order anything from these people again.
14 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Alexandra Pritchard,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Beautiful sofa
Beautiful sofa , excellent delivery team , lovely quality ,
The delivery lads were brilliant . They unloaded , put my sofa were I wanted it , unpacked it , made sure everything was ok before they left , this was on a Sunday , after a five hour drive from Blackburn ,brilliant . Communication with Designersofas4u has been excellent too. 5 stars all the way .
30 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Great service
Great service, great price, they have done everything they said they would, delivery exactly when they said.
20 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Many thanks received my Aviator chair…
Many thanks received my Aviator chair and footstool yesterday beautiful items, we are in the Republic of Ireland, the delivery men were great, the service from the company was amazing giving me updates about arrival etc. Many thanks Anna Kelly
23 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
I ordered a arm chair and couple of…
I ordered a arm chair and couple of weeks ago . I went to go and pick up from the stores . I met with the store manager Samantha who I would like to give credit to . Samantha was extremely helpful and friendly I would live to give full praise with the customer service I had this morning. I love the arm chair ive ordered and I had a look around the store and I was impressed what they had in store . Please give credit to Samantha and I would reccomend anyone looking for arm chair or a sofa to visit this store . Thanks again for all your help very pleased with the service today .
8 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Bunch of useless,so called business…
Bunch of useless,so called business people.Ordered a sofa in September (website stated’in stock’) and paid extra for delivery.Only to be called and told that sofa will be delivered in November.Hello,where in the world delivery takes 2 months in Uk,unless the sofa was not in stock and/or sent from abroad.However for the price paid was expected flawless customer service but it was not.Customer service are the worst,barely understand or speaking english and been lied all this time.Called me multiple times,to confirm the delivery date,just to receive phone call from this company,the day before delivery,to be told the sofa we ordered is not in stock and will be sent a different one.Told them to stick the sofa up the ar*e and to get refund.They wasted 2 months of our time for nothing.Will look for more serious and reputable company next time.Be careful of these scammers before committing to buy from them….
4 November 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Julian,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
Reply from Designer Sofas 4U
Hello,
Many thanks for your valuable feedback!
Glad that you liked our product quality and service. Thank you for the great review, and for rating our service with 5 stars. We are delighted that we have been able to provide great products and that you liked and gave us the ratings.
Our customer feedback is really vital to all of us at Designer Sofas 4U which helps and motivate us to do even better.
We really appreciate the feedback that you've given us regarding the Products and really pleased to read your comments about products.
Please don't hesitate to contact us again if you have any queries.
Thank you once again.
Best Regards,
Designer Sofas for you
Would not buy anything from this…
Would not buy anything from this company I purchased a chesterfield sofa got it delivered on the 29th of June 2025 and it has started too sag on the cushions and the leather has all stretched but not on the middle cushion just the 2 end ones and it’s a really bad mess looks absolutely horrible but the company are trying to say its age related won’t even send anyone out to look at it it’s shocking when it’s under a 12 month guarantee I payed £1400 for it and will now have to go and purchase a new settee as it’s fit for the bin not even a phone call from this company just emails so don’t buy from them your wasting your money
29 October 2025
Unprompted review
Reply from Designer Sofas 4U
Hello Tracey Cooper,
First, we'd like to apologize for the frustration that you have experienced lately.
We aim to deliver an exceptional customer experience and we highly regret missing the mark here. We're always here to lend a hand.
Please allow us some time to get this checked at our end against your complaint that will be provided by Trustpilot we'll get back to you as soon as possible with an update.
Your patience and cooperation will be highly appreciated in this regard.
Please feel welcome to reach out to us at our helpline number 01254 268590 or through Live Chat with any questions or concerns you may have.
Tel: 01254 268 590
Email: aftersales@designersofas4u.co.uk
Web: www.designersofas4u.co.uk
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