Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Designer Glasses Boutique
Written by the company
Contact info
27 Allhallows Lane, LA9 4JH, Kendal, United Kingdom
- 08455760812
- info@designerglassesboutique.co.uk
- www.designerglassesboutique.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 quality and customer support
The quality of the glasses and the customer service is top class. Prices are much more affordable compared to glasses shops that offer the same brands!
There was an issue with the original glasses I had ordered due to the supplier of the frame, but the customer support was fantastic at keeping me regularly updated and ensured my glasses arrived much sooner than I expected.
I will definitely be using Designer Glasses Boutique again!
Trustworthy, reliable, fully recommend
I've ordered from a number of online glasses sellers. Some good, some not so good. Pleased to report that these guys are the former!
I was conscious that their name could just be a spoof company but felt reassured by the number of positive reviews.
I also sent them an email before ordering to make sure they had the item in stock. A bug bear of mine is when online providers don't and there's inevitable delay of 3-4 weeks whilst they source them. Thankfully, i heard back from Lucy at the company who was very quick to communicate back and helpful at all times throughout the process. It's these sort of interactions that mean i will become a repeat customer of there's. Kudos.
Fabulous
Fabulous buying experience with Designer Glasses Boutique!
I was given advice from Lucy on the colouring and tinting with a particular pair of sunglasses, which heavily influenced my decisioning on the lenses; I really couldn't be happier with them.
Service as a whole, and pricing is superb.
Highly recommend and thank you to Lucy + team :)
Brilliant company
Brilliant company. I bought some DITA SEQUOIA glasses from them at a great price. I found them a lovely company to deal with.
I bought the glasses through the website as I don't not live anywhere nearby. Glad to say they are very trustworthy, a pleasure to deal with. I was a little nervous to spend that money with a company I didn't know, but it was a brilliant experience and I would happily do so again.
Amazing service 🥰
Fantastic Company
Fantastic Company, Great communication and competitive pricing
i cannot recommend this company enough…
i cannot recommend this company enough ,
i got great service and they sorted a problem
with little fuss .....
if you want great glasses and first class service you
have come to the right place ................
product great
product great, fast expediting unfortunately they are using Royal Mail for delivery, Royal Mail are useless in my area
Cannot recommend enough
Cannot recommend enough. Great service from DGB have bought several glasses over time from them and also had several pairs of prescription glasses. The staff are amazing if you have questions or requests and my glasses have been sent quickly and always perfectly wrapped
I have ordered frames which were marked…
I have ordered frames which were marked as in stock online and was notified that they would be despatched in 4-6 days . 3-4 weeks later, still haven't received anything. I have contacted me through the chat and told me that the glasses were coming all the way from Italy and therefore a little delay. I wanted these glasses because they were supposed to be available immediately.
This company is advertising as holding stock when they clearly don’t! That is so misleading and very unprofessional. I would not recommend this website !

Reply from Designer Glasses Boutique
Excellent service fast and prompt very…
Excellent service fast and prompt very happy with the glasses I have received will be shopping again for sure
Oliver Peoples sunglasses
Ordered sunglasses which were dispatched on the same day. They arrived within 2 days. They were £130 less than what the maker were charging on their own website. They are 100% genuine. No question. Will use designer glasses boutique again. Very happy.
The real deal and excellent customer service!
At first I was dubious as selling Prada sunglasses for £115 under retail price but these are the real deal and provide excellent and timely customer service via email. My sunglasses arrived quickly but had a slight manufacturing fault, a warranty claim was immediately raised and the day after I returned my sunglasses I had a brand new pair arrive via Royal Mail. Excellent, will use again and recommend.
Happy customer
I give 5 ⭐️ for Great customer service, 💨 Fast Delivery and stock the Best Brands.
Big Thank you 💋
Great experience - highly recommended!
Great friendly service, efficient communication which kept me up to date at every step. And, when I asked for a specific delivery date due to being away, the team was very flexible and the glasses (which are fab and which I couldn’t get anywhere else) were delivered exactly when promised. Thank you - a great customer experience!
Amazing and Professional
I purchased a pair of sunglasses (which arrived earlier than expected I might add) when I noticed that there were some usual items that were not included.
I reached out to them via chat and their customer support team were professional and straight on point. They sent me the missing items that day and I received it this morning. Nothing but 5 stars and gaining a customer's trust for this company. You guys are amazing.
Great Service
Ordered a pair of Tom Ford frames that were considerably cheaper than a well known opticians and sent in my prescription on Tues 5th March.
I'm going away on holiday so emailed to check if they would be with me before leaving. Lucy was great and assured me that she would endeavour to get them to me on time.
Well, they arrived on Sat 9th March and are perfect!
I'll definitely be using this company again.
Thank you so much for the great communication and fantastic service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







