Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no... See more
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See what reviewers are saying
I’m really impressed with Desenio prints. The quality is excellent, with crisp details and colours that look even better in person than online. There’s a great variety of styles to choose from, whethe... See more
Absolutely love desenio - constantly updating their prints and the quality is great (even the frames are well worth the price!) and never had an issue with them. Very quick delivery too.
As a first-time user my experience was quite satisfying. I liked how I can create mock designs and see how my compilation will look. Print and frame quality is nice. Recommend.
Company details
Written by the company
Når våre kunder er glade og fornøyde, Vi er glade og fornøyde!
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3.8
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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Rask levering
24 September 2021
Reply from Desenio
Hei,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
Long delivery times and then when…
Long delivery times and then when prints did arrive they were folded and posted through the letterbox rather than doorbell rung! Then I've tried to use the contact form several times today to let you know, both on my mobile and a desktop, and it just won't work! I think I finally managed to submit something after about 6 attempts. Let's see how quickly this is resolved!
14 September 2021
Unprompted review
Reply from Desenio
Hi Jasmin,
Thank you for your review.
We are so sorry to hear this.
Please contact our Customer service, if you need any further help or if you have any further questions.
Have a nice day!
/DESENIO
Reply from Desenio
Hi David,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes, /DESENIO
Reply from Desenio
Hi Inessa,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/DESENIO
Very happy with the prints!
Very happy with the prints!
I must say I'm very happy with the quality of the prints that I have received, all were without wrinkles and well packaged. I ordered frames to go with all 5 prints (several different colours and sizes) and I will say that I do feel disappointed in the quality for the price I paid. There was a small chip out of one of the black frames therefore I do think they overcharge for the frames! You could easily buy the same quality frames for half the price in IKEA or the like.
All arrived in a timely fashion, so I can't complain about delivery.
16 August 2021
Unprompted review
Reply from Desenio
Hi Courtney,
Thanks for sharing this with us, we are so glad to hear that you are happy with the prints!
However, we’re sorry to hear you’ve received a damaged product. As we unfortunately cannot see that you’ve tried to contact us about this our customer service will be in touch shortly.
/DESENIO
2 orders placed a few days apart
2 orders placed a few days apart. Both orders my frames were damaged with the plexi glass cracked. They need to improve the packaging of their frames. I like their prints hence 2 stars. I hope I get a refund for the frames which cost between 50 to 60 gbp for the 2 of the them. EDIT they replaced the frames that were damaged. Prints are not the highest resolution in the 50x70 prints.
9 August 2021
Unprompted review
Reply from Desenio
Hei S,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
Not worth the money
Not worth the money. My print arrived wrinkly. It was not even properly packed. Not to mention the quality as it looks as cheap copy print.
6 August 2021
Unprompted review
Reply from Desenio
Hi Mojca,
Thank you for your review.
We’re sorry to hear you’ve received damaged products. As we unfortunately cannot see that you’ve tried to contact us about this our customer service will be in touch shortly.
/DESENIO
Very low quality print for the price…
Very low quality print for the price they are offering. One of the prints I received had creases on a corner which to me looked like it had been returned before! Won't recommend!
18 July 2021
Unprompted review
Reply from Desenio
Hello,
Thank you for your feedback.
We are so sorry about this.
Please contact our Customer Service and they will be happy to help you further.
Have a nice day!
/DESENIO
Rask levering!
17 July 2021
Reply from Desenio
Hei MARIA,
Så godt å høre! Takk for at du deler dette med oss. Om du har noen spørsmål eller om det er noe vi kan hjelpe med, nøl ikke med å kontakte vår kundeservice på post@desenio.no
Ha en fin dag!
DESENIO
Quality of products
Quality of products : 100 %
Delivery: 50% satisfied / arrived way out of the delivery dates I was given.
Prices: You get what you pay for. Dont try and buy cheaper frames elsewhere, their quality is not the same as Desenio.
I do wish my discount code lasted more than 2 weeks though.
12 July 2021
Reply from Desenio
Hei Gabrielle,
Takk for at du tar kontakt. Din tilbakemelding er utrolig viktig for oss slik at vi kan streve etter å tilby en utmerket opplevelse for alle våre kunder!
Om du har noen spørsmål eller om det er noe vi kan hjelpe med, nøl ikke med å kontakte vår kundeservice på post@desenio.no
Jeg ønsker deg en fin dag. DESENIO
Reply from Desenio
Hei Tina,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
Reply from Desenio
Hei Bruker,
Takk for at du tar kontakt. Din tilbakemelding er utrolig viktig for oss slik at vi kan streve etter å tilby en utmerket opplevelse for alle våre kunder!
Om du har noen spørsmål eller om det er noe vi kan hjelpe med, nøl ikke med å kontakte vår kundeservice på post@desenio.no
Jeg ønsker deg en fin dag. DESENIO
bad quality for the price they…
bad quality for the price they offer...printed locally in Malta for the same price with much better quality
23 June 2021
Unprompted review
Reply from Desenio
Hi Yuliia Malovichko,
Thank you for your review.
We’re sorry you feel that way. We print our posters on 200g uncoated, premium matt paper, which we inform of on the website. The paper is also age-resistant, and we have opted for a non-reflective matte finish. We aim to show the true nature of our products on the site as accurately as possible.
If you have further questions regarding your products you’re very welcome to contact our customer service.
/DESENIO
Never had any problems with my…
Never had any problems with my purchases from this company and I've loved my posters and frames.
Thank you
4 June 2021
Unprompted review
Amazing quality!
I don't quite understand the negative feedback on here to be honest..
I ordered 5 prints from desenio last week on Friday and they came in a secure packaging 3 business days later (they don't count Saturday and Sunday as business days).
The prints had amazing quality and were in perfect condition due to the safe packaging.
I got a 25% discount and I can really recommend this shop!
28 May 2021
Unprompted review
The absolute worst company
The absolute worst company - completely useless. We ordered pictures several weeks ago and they never arrived. Request for a refund were ignored. Avoid these people like the plague!!!!!
13 May 2021
Unprompted review
Reply from Desenio
Hi Hazem,
Thank you for your review.
We’re sorry to hear you are yet to receive your order! We can see that you’ve been in touch with our customer service who will help with the errand. If you have further queries we kindly advise you to get back in touch with us.
/DESENIO
I never normally bother writing…
I never normally bother writing reviews, but on this occasion, I'll make an exception. I was EXTREMELY disappointed with the quality of my print. It was not what I was expecting at all and very different to how it looked online. To be absolutely honest, it looked as though it was just a photocopy on poor quality paper. I had ordered the frame to go with it and this was of poor quality. I presumed that it would be glass but it was just a cheap perspex/plastic cover. This was my first experience of ordering from Desenio and will definitely be my last.
8 May 2021
Unprompted review
Reply from Desenio
Hi Lily,
Thank you for your review.
We are sorry to hear that you aren't satisfied with your order.
We print our posters on FSC Certified 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare. All our frames come with acrylic glass, which is light weight and durable.
You are welcome to contact our customer service if you have any further questions about your order.
We wish you a good day!
/DESENIO
good service and fast delivery
21 April 2021
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