Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no... See more
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I’m really impressed with Desenio prints. The quality is excellent, with crisp details and colours that look even better in person than online. There’s a great variety of styles to choose from, whethe... See more
Absolutely love desenio - constantly updating their prints and the quality is great (even the frames are well worth the price!) and never had an issue with them. Very quick delivery too.
As a first-time user my experience was quite satisfying. I liked how I can create mock designs and see how my compilation will look. Print and frame quality is nice. Recommend.
Company details
Written by the company
Når våre kunder er glade og fornøyde, Vi er glade og fornøyde!
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3.8
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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The prints are absolutely stunning
The prints are absolutely stunning, and although we received the frame broken, their support was fantastic. It took me 5 minutes through live chat (if that) to request a replacement to be sent out. Really great place to order your prints from!
11 January 2022
Unprompted review
Reply from Desenio
Hi Marlou,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day! DESENIO
Ordered a lovely little print for my…
Ordered a lovely little print for my bathroom and the process was smooth . Only difficulty is that there is so much choice 🤣 Delivery was a day late but I was kept informed . So pleased with the print and the colours are true and match perfectly .
7 January 2022
Unprompted review
Reply from Desenio
Hi Theresa,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day! DESENIO
Avoid!
Website crashed while I was placing an order, the money was taken from my account but the order didn't actually go through.
I spoke to customer services on the phone and they said there was no record of my money being received, yet it's gone out of my bank account. I have emailed proof of this but not had a response so I'm now £50 short and not getting anything for it so I have had to go through the dispute process with my bank to see if I can get it back.
4 January 2022
Unprompted review
Reply from Desenio
Hi Sammy,
We are reaching out because we read your review on Trustpilot.
You mentioned that you have been having an issue with your order, we can of course have another look at this for you, please could you get back to us with the ticket number or the email you have been contacting us on and we will look into this for you.
Again I apologise for any inconvenience this may have caused and if you have any further questions, please do not hesitate to contact us and we will be happy to assist you.
Have a great day!
Good products and the best customer…
Good products and the best customer service I have encountered in many years. I highly recommend this company.
30 December 2021
Reply from Desenio
Hi Paul,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day! DESENIO
I have tried to order repeatedly but as…
I have tried to order repeatedly but as soon as I do payment it says payment method not accepted. I have tried all my visa and MasterCard. Contacted my bank who have confirmed all cards are fine. Obviously an issue with their UK site and there customer service team says there is nothing wrong.
28 December 2021
Unprompted review
Reply from Desenio
Hello,
Thank you for your review.
We are sorry to hear this. Please contact our Customer Service if you need any more help.
Have a nice day!
/DESENIO
Rask levering
27 December 2021
Reply from Desenio
Hej Mille,
Tack för din uppskattade feedback.
Om du har några frågor är du välkommen att kontakta vår kundtjänst.
/ DESENIO
Great decors for the home and office
Great decors for the home. Got something for everyone.
27 December 2021
Reply from Desenio
Hello,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day!
DESENIO
Very good quality
21 December 2021
Reply from Desenio
Hi Podolak,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes, /DESENIO
Great help to track my package and…
Great help to track my package and resend a new one.
10 December 2021
Reply from Desenio
Hi Wan,
Thank you for your feedback, it is really appreciated!
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes, /DESENIO
Fast
Fast, simple and extraordinary experience. The quality is amazing as well. Look forward to see this up on the wall.
29 November 2021
Reply from Desenio
Hei Øyvind,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
Don’t even bother about it mate
Honestly, the worst company with returns. I’ve never ever experienced such difficulties to return a simple bloody order. And also the quality of these artworks are basic and not even worth your penny. Customer service is also poor the company is not helpful at all.
24 November 2021
Unprompted review
Reply from Desenio
Hi Mimi,
Thank you for your review.
We are sorry to hear that you feel this way.
If you have further questions, you are always welcome to contact our customer service again.
/DESENIO
Tedious returns process
Returning an order was the most tedious and expensive return of my life. The whole process of packaging took me 30 mins (excluding going to a return location), and I was charged £6 for it. This made me contemplate whether I should even bother returning…which I can’t help but think is intentional..
16 November 2021
Unprompted review
Reply from Desenio
Hi Estela,
Thank you for your review.
We’re sorry you feel that way.
If you have questions regarding your products you’re very welcome to contact our customer service.
/DESENIO
Superfine bilder
1 November 2021
Reply from Desenio
Hei Ida,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
My Jeans size is 23 and I bought many…
My Jeans size is 23 and I bought many times. They sendt me size 32! Take incredible long time to get the refund and had to call and send e-mail many times. Last time I bought a jumper cost 550kr and it took almost 3 months before I get my money back and didn’t get full refund. Got 445kr or something back!
25 October 2021
Reply from Desenio
Hi Natalie,
Thank you for your review. We are sorry about this issue with this delivery. Could it be you that you wrote a review to the wrong company?
DESENIO only sells prints and accessories with it. We wish you a great day!
/ DESENIO
Reply from Desenio
Hei Irene,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
I ordered a print and frame to match
I ordered a print and frame to match, as a gift. The parcel arrived and was missing the print, so unfortunately I couldn't give the gift on time. I emailed customer services for help and I've been asked to return at my cost and told it was my choice to return.... essentially I've been blamed for the fact an item was missing for my order.
This is poor customer service, I do not recommend the company based on the above experience and recommend you use UK based sites to purchase prints.
I'll consider updating my review should I receive an apology for being blamed for their mistake.
21 October 2021
Unprompted review
Reply from Desenio
Hello,
Thank you for your review.
We are sorry you feel that way.
Please contact out Customer service if you need any further help or if you have any more questions.
Have a nice day!
/DESENIO
Reply from Desenio
Hi Anna,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day! DESENIO
Rask levering!
4 October 2021
Reply from Desenio
Hei Anna,
Tusen takk for din tilbakemelding. Vi setter stor pris på det!
Skulle du lure på noe er det bare å ta kontakt med vår kundeservice.
/DESENIO
Great design, good quality unbeatable prices
I ordered 4 prints from Desenio in August all in size 50x70 black and white. I was initially a bit worried due to some of the negative reviews on here about the quality of the prints but decided to give them a go due to the design of the prints and the unbeatable prices. Received the prints in the UK well packaged in less than a week from my order. They look exactly as shown on the site, quality is as good as any prints I have previously purchased from East End Prints, Artesta or John Lewis at a significantly lower price and I am absolutely delighted with them. I have put them all in IKEA edsbruk frames and they absolutely transformed the rooms! Now I am looking to purchase more, would highly recommend both the service from the company and the prints.
2 October 2021
Unprompted review
Reply from Desenio
Hi Gery,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day!
/DESENIO
Beautiful posters.
Beautiful posters, worth their prices.
Quick delivery time, they also put a lot of effort to make sure posters won't come damaged.
I ordered from them twice so far but there'll be more, I'm sure. :)
I do recommend.
27 September 2021
Unprompted review
Reply from Desenio
Hi Sylwia,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team at info@desenio.com
Have a great day!
/ DESENIO
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